Tera Larson
Butte
Summary
Results-driven hospitality professional with expertise in staff management, budget coordination, and inventory management. Committed to enhancing service quality and streamlining operations.
Overview
13
13
years of professional experience
Work History
Assistant General Manager
Garner Hotel Butte
Butte
02.2024 - Current
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Assisted in managing daily hotel operations and guest services.
- Resolved guest complaints promptly to ensure customer satisfaction and loyalty.
- Implemented training programs for new team members to enhance service quality.
- Collaborated with department heads to streamline communication and workflows.
- Monitored inventory levels and ordered supplies to maintain operational efficiency.
- Supported marketing initiatives to promote hotel events and special offers effectively.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
Executive Housekeeper
Comfort Inn
Butte
01.2014 - 02.2026
- Supervised housekeeping staff to ensure high cleanliness standards.
- Coordinated room assignments and cleaning schedules for efficient operations.
- Inspected guest rooms and common areas for quality assurance and maintenance needs.
- Managed inventory of cleaning supplies and equipment for operational efficiency.
- Trained new staff on cleaning protocols and safety procedures effectively.
- Developed housekeeping policies to enhance service delivery and guest satisfaction.
Education
High School Diploma -
Midwest Schools
Midwest05-1997
Skills
- Hospitality operations
- Budget management
- Profit and loss management
- Inventory management
- Staff management
- Staff onboarding
- Guest relations
Timeline
Assistant General Manager
Garner Hotel Butte
02.2024 - Current
Executive Housekeeper
Comfort Inn
01.2014 - 02.2026
High School Diploma -
Midwest Schools