Terence Chukwudi Okonkwo
St. Paul's Bay
Summary
Motivated and adaptable individual with experience in export and import, as well as customer service. Known for fostering teamwork, mentoring staff, and implementing strategies that improve efficiency and client relations.
Overview
10
10
years of professional experience
Work History
Export and Import
Linyi Daben Export and Import Ltd.
China
05.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Customer Service Representative
Pernod Ricard
South Africa
11.2018 - 12.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance customer satisfaction initiatives.
- Streamlined order processing procedures to ensure timely delivery of products.
- Mentored new team members on company policies and customer service best practices.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Sales Supervisor
Beiersdorf AG Nivea
Dubai - Burj Khalifa Mall
03.2016 - 02.2018
- Supervised daily sales operations, ensuring team alignment with company objectives.
- Trained and mentored new sales staff, enhancing product knowledge and customer service skills.
- Analyzed sales data to identify trends, informing strategic decision-making for product promotions.
- Implemented inventory management strategies, optimizing stock levels and reducing waste.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
Education
Behavioural Neuroscience For Business
BESE Graduate College Malta
Malta08-2026
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
- Active listening
- Organization and time management
Timeline
Export and Import
Linyi Daben Export and Import Ltd.
05.2023 - Current
Customer Service Representative
Pernod Ricard
11.2018 - 12.2020
Sales Supervisor
Beiersdorf AG Nivea
03.2016 - 02.2018
Behavioural Neuroscience For Business
BESE Graduate College Malta