Terrance Wallace
Missoula
Summary
Dynamic Manufacturing and retail Manager with a proven track record at Bloom Montana, The Higher Standard, Spark 1 and Zumiez excelling in regulatory compliance and process improvement. Skilled in team leadership and employee training, I consistently achieved sales and production goals while enhancing workflow efficiency. My strong negotiation abilities and commitment to quality control fostered a productive work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manufacturing Manager
Bloom Montana
Missoula
03.2025 - Current
- Followed all state regulations and rules to maintain a productive and compliant work environment
- Creating and maintaining schedules
- Training all employees
- Responsible for creating and maintaining a positive and productive work environment
- Counted all packages to make sure that all quantities matched metrc quantities
- Manufactured shatter and distillate cartridges
- Packaged shatter
- Packaged edibles
- Submitted all samples for testing
- Communicate with testing companies
- Fill out spreadsheets for current store inventories and projected production needs based on sales reports
- Worked with state inspectors during store and factory inspections
- Improved efficiency by minimizing downtime.
- Met or exceeded target for on-time store shipments.
- Monitored inventory levels and adjusted production schedules accordingly.
- Responsible for fire inspections
- License Renewals
- Negotiated materials with suppliers to remain within budget.
- Recruited new employees for the manufacturing team based on job requirements.
- Completed internal audits with efficiency and accuracy.
- Kept permits current and accurate for legally-sound operations.
- Supervised staff members in their daily operations to ensure adherence to company policies and procedures.
- Trained new employees on safety protocols and company standards.
- Managed day-to-day operations including scheduling shifts, assigning tasks, monitoring progress.
- Coordinated with suppliers to ensure timely delivery of materials and components.
Retail Store Manager
The Higher Standard
Missoula
02.2024 - 04.2025
- Prepared staff work schedules and assigned team members to specific duties.
- Created engaging merchandise presentations to motivate impulse purchases.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Monitored employee performance and identified performance gaps for corrective action.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Monitored inventory levels on frequent basis, ordering new products to keep quantities well-stocked.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Handled cash register transactions accurately while providing excellent customer service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Monitored employee performance and provided feedback on a regular basis.
- Opened the new location on South Reserve Street in Missoula Montana
- Operated spreadsheets to maintain a consistent and accurate store inventory level on all products and accessories
- Communicated with multiple vendors in a professional and respectful manor to maintain relations
Production Manager
Spark 1
Missoula
05.2020 - 04.2024
- Followed all state regulations and rules to maintain a productive and compliant work environment
- Creating and maintaining schedules
- Training all employees
- Responsible for creating and maintaining a positive and productive work environment
- Counted all packages to make sure that all quantities matched metrc quantities
- Manufactured shatter and distillate cartridges
- Packaged shatter
- Packaged edibles
- Submitted all samples for testing
- Communicate with testing companies
- Fill out spreadsheets for current store inventories and projected production needs based on sales reports
- Worked with state inspectors during store and factory inspections
- Improved efficiency by minimizing downtime.
- Met or exceeded target for on-time store shipments.
- Monitored inventory levels and adjusted production schedules accordingly.
- Responsible for fire inspections
- License Renewals
- Negotiated materials with suppliers to remain within budget.
- Recruited new employees for the manufacturing team based on job requirements.
- Completed internal audits with efficiency and accuracy.
- Kept permits current and accurate for legally-sound operations.
- Supervised staff members in their daily operations to ensure adherence to company policies and procedures.
- Trained new employees on safety protocols and company standards.
- Managed day-to-day operations including scheduling shifts, assigning tasks, monitoring progress.
- Coordinated with suppliers to ensure timely delivery of materials and components.
Shop Manager
Titan Liner
Bismark
01.2018 - 05.2020
- Delegated work to staff, setting priorities and goals.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Prepared staff work schedules and assigned team members to specific duties.
- Scheduled staff shifts according to business needs.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Collaborated with HR to recruit, hire, and onboard new staff members.
- Monitored staff performance and provided feedback and guidance as necessary.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Oversaw daily shop operations, ensuring efficient workflow and customer satisfaction.
- Supervised a team of 8 employees, providing training and performance evaluations.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Enforced company policies regarding employee conduct, attendance, dress code.
Store Mana
Zumiez
Missoula
01.2014 - 01.2018
- Monitored employee performance and identified performance gaps for corrective action.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Processed customer returns and credits as needed according to company policy.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Collaborated with HR to recruit, hire, and onboard new staff members.
- Created and published all schedules
Education
High School Diploma -
Columbia Falls Highschool
Columbia Falls06-2008
Skills
- Regulatory compliance
- Production scheduling
- Employee training
- Quality control
- Inventory management
- Process improvement
- Supplier negotiation
- Team leadership
- Data analysis
- Safety protocols
- Performance evaluation
- Customer service
- Conflict resolution
- Vendor management
- Inventory and stocking
- Relationship building
- Production schedule review
- Performance monitoring
- Workflow optimization
- Troubleshooting skills
- Safety regulations
- Processing oversight
- Documentation
- Team building
- Team development
- Self motivation
- Business development experience
- Staff training
- Production coordination
- Extremely quick learner
- Customer support
- Social Media (Instagram and other platforms)
Certification
- Drivers License
- Cannabis Control Division Badge
References
References available upon request.
Timeline
Manufacturing Manager
Bloom Montana
03.2025 - Current
Retail Store Manager
The Higher Standard
02.2024 - 04.2025
Production Manager
Spark 1
05.2020 - 04.2024
Shop Manager
Titan Liner
01.2018 - 05.2020
Store Mana
Zumiez
01.2014 - 01.2018
High School Diploma -
Columbia Falls Highschool
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