Terrie Miller
Helena
Summary
Dynamic leader with a proven track record at JOANN Fabrics and Crafts, enhancing customer satisfaction and team performance through expert problem-solving and positive communication. Skilled in inventory and cash control, I spearheaded initiatives that significantly increased sales revenue. My approach fosters a collaborative environment, blending customer service excellence with efficient multitasking.
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
21
21
years of professional experience
Work History
Store Manager
JOANN Fabrics and Crafts
11.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
Tuesday Morning
04.2004 - 04.2022
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with guests.
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Education
Associate of Arts - Hospitality Administration And Management
Denver Business College
Billings, MTSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Friendly and positive
Timeline
Store Manager
JOANN Fabrics and Crafts
11.2022 - Current
Store Manager
Tuesday Morning
04.2004 - 04.2022
Associate of Arts - Hospitality Administration And Management
Denver Business College
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