Jonas DELVA

• Provide customer support across multiple channels (email, chat) for Betclic’s sports betting, poker, casino, and other gaming products.
• Acquire in-depth knowledge of Betclic's products, including sports betting, poker, casino games, and tools.
• Resolve customer financial, functional, and technical issues efficiently and escalate when necessary.
• Stay updated on promotions, competitions, and special offers to assist customers effectively.
• Create and maintain standard responses for frequently asked questions.
• Report urgent issues such as service downtime to the appropriate teams.
• Collaborate with the Risk & Fraud and Finance departments to perform fraud checks.
• Support marketing campaigns by assisting in communication via email, telephone, or website.
• Work in a multicultural team, requiring strong French and English communication skills.
• Adhere to confidentiality standards and maintain a high level of reliability and teamwork.

• Customer reception and orientation
• Management of customer flow
• Proposal of commercial offers
• Commercial animation
• Opening of bank accounts
• Commercial prospecting

Staffme and Student Pop are two platforms for self-employed people to find assignments in all kinds of fields, from two hours to several months. In my 2 years of using these applications, I have done all types of assignments. From animation, hostessing, school supervision, handyman or even commercial, to home delivery. I am a handyman.

• Welcoming clients and visitors
• Updating the visitors' register
• Directing customers to their seats
• Responding to customers' needs