Summary
Overview
Work History
Education
Skills
Languages
Organisationalmanagerialskills
Attachments
Preferredjob
Personal Information
Timeline
Generic
Theodore Azzopardi

Theodore Azzopardi

Hamrun Malta

Summary

With 4+ years of customer experience, this resilient and resourceful professional excels in delivering articulate and engaging talks. Their professional demeanor and strong improvisational skills make them a strong communicator, capable of captivating audiences. Proficient in managing all aspects of radio broadcasting, including music selection, news reporting, and remote broadcasts. A polished speaker with great communication skills, they have the ability to excite and build an audience with expert knowledge and engaging style. Well-versed in broadcast equipment and market trends.

Overview

16
16
years of professional experience

Work History

Game Presenter

Evolution Gaming
02.2023 - Current
  • Maximized audience engagement through interactive elements such as quizzes, polls, or contests during live broadcasts.
  • Adhered to company policies and procedures while demonstrating excellent time management skills in a fast-paced environment.
  • Increased game participation through effective communication and rapport-building with players.
  • Maintained high-quality broadcasts by adjusting camera angles, lighting, and sound levels as needed.
  • Promoted responsible gaming practices, intervening when necessary to address potential problem gambling behaviors.
  • Seamlessly transitioned between various games throughout each work shift, showcasing versatility as a presenter.
  • Assisted in training new game presenters, providing guidance on best practices for presentation style and technique.
  • Collaborated with other presenters to create an entertaining atmosphere, resulting in positive guest feedback.
  • Continuously improved presentation skills by incorporating feedback from supervisors, peers, and players to deliver an exceptional gaming experience.
  • Contributed ideas for promotional events and campaigns designed to attract new players and increase overall revenue.
  • Provided exceptional customer service by responding promptly to player concerns or inquiries about game rules or strategies.
  • Developed strong relationships with casino staff to facilitate efficient coordination between departments during events or promotions involving the gaming area.
  • Managed multiple gaming tables, ensuring smooth operations and timely rotation of games.
  • Delivered dynamic presentations that showcased the excitement of each game while adhering to industry standards and regulations.
  • Enhanced player experience by delivering engaging and informative game presentations.

Primary Health Clinic

G4S
07.2023 - 10.2023
  • Coordinated marketing efforts to increase brand awareness in the community, attracting new patients to the clinic.
  • Streamlined communication between doctors and support staff, improving overall clinic operations.
  • Implemented quality assurance measures to review clinical documentation regularly, identifying areas needing improvement while also providing ongoing feedback loops for clinicians involved in direct patient care provision tasks.

Agent Representative (Google Company)

Teleperformance
06.2022 - 12.2022
  • Collaborated with team members to consistently meet or exceed monthly sales targets.
  • Improved client retention rates by conducting follow-up calls after sales transactions were completed.
  • Assisted in the development of new sales strategies, resulting in increased revenue for the company.
  • Worked closely with management to identify potential areas for growth within existing client base.
  • Organized regular meetings with clients to discuss their needs and provide tailored solutions.
  • Enhanced overall team performance through active collaboration on shared goals.
  • Participated in ongoing training programs to continuously improve skills and stay current on industry developments.
  • Maintained meticulous records of all client interactions and transactions for future reference and analysis.
  • Responded to customer requests for products, services, and company information.
  • Conducted thorough research to remain updated on industry trends, ensuring top-notch service for clients.
  • Assisted in the creation of marketing materials geared towards attracting new customers in targeted demographics.
  • Resolved customer complaints effectively, ensuring continued loyalty and repeat business.
  • Earned recognition as a top agent representative for consistently meeting or surpassing key performance indicators.
  • Skillfully negotiated contracts that benefitted both the client''s best interests as well as the company''s financial objectives.
  • Served as a reliable point-of-contact for clients seeking guidance or assistance throughout their buying journey.
  • Excelled at building rapport with both prospective clients and long-standing customers while representing the company at networking events and trade shows.
  • Streamlined communication between clients and company departments, improving overall efficiency.
  • Managed a diverse portfolio of accounts, maintaining high levels of client retention and satisfaction.
  • Provided exceptional support to clients during the onboarding process, fostering strong relationships.
  • Developed a strong understanding of various product offerings, enabling informed recommendations to clients.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Created and maintained detailed database to develop promotional sales.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative Agent ( Lidl )

ManpowerGroup
05.2022 - 05.2022
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.

Waiter

Fontanella Tea Garden
01.2009 - 03.2020
  • Serve food to customers
  • Ensure basic cleaning jobs are carried out as quickly as possible
  • Unload food and equipment deliveries
  • Make recommendations and answer all related inquiries
  • Serve snacks to customers seated at the bar
  • Comply with all health, safety and hygiene standards and policies
  • Balance the cash register at the start and close of each shift
  • Monitor and bar inventory.

Waiter and kitchen helper in Food &Beverage

LE MERDIEN HOTEL
01.2013 - 04.2014
  • Make recommendations and answer all related to the menu
  • Serve food to customers
  • Ensure basic cleaning jobs are carried out as quickly as possible
  • Collect and wash up pots and pans
  • Clean food preparation areas and equipment, in addition to crockery and cutlery
  • Unload food and equipment deliveries
  • Keep the storeroom organised
  • Keep work surfaces, walls and floors clean and sanitised.

Call Center Training

TeleMarketing
03.2011 - 03.2011
  • Resolve the requests of the customers and handle incoming e-mails and phone calls
  • Interact with customers in a friendly manner
  • Take accurate notes of conversations with customers.

Film Productions (part time)

PELLIKOLA LTD
10.2010 - 10.2010
  • Being an extra means most of your day will involve waiting
  • Bringing a book, or phone/tablet is totally acceptable
  • Just make sure you are aware of what's going on- you could be called to set at any minute and should always be ready
  • And plan bathroom breaks accordingly! When not required to be in a given place, extras generally congregate in some designated area away from the important people, where they read, chat, play cards, or otherwise find any way possible to stave off boredom
  • Beyond being boring, in some cases the life of an extra can also be extremely uncomfortable.

Bartender

Blue Bar
01.2009 - 08.2009
  • Make recommendations and answer all related inquiries
  • Check identification of customers to verify they are of legal drinking age
  • Peel, slice and pit fruit for garnishing drinks
  • Mix and garnish cocktails according to standard specs
  • Serve snacks to customers seated at the bar
  • Upsell drink and snack items to customers
  • Ensure clean glasses, bar equipment and working areas
  • Comply with all health, safety and hygiene standards and policies
  • Balance the cash register at the start and close of each shift
  • Monitor inventory
  • Order and restock bar inventory.

Education

Heritage Malta Restoration Stone -

Heritage Malta University ta' Bighi Kalkara
Kalkara, Malta
10.2014

TRINITYCOLLEGE LONDON CERTIFICATE EQF level 5 -

MASQUERADE THEATRE ARTS SCHOOL TRINITY GUILHALL EXAMINATION SESSION JULY 2007
Valletta, Malta
07.2007

O'LEVELS -

THE SECONDARY EDUCATION CERTIFICATE EXAMINATION
07.2005

Certificate of Merit -

Sir Temi Zammit
04.2005

Skills

  • Good communication skills gained through my experience in the catering services
  • Good Command of Microsoft Office Tools
  • Internet Browsing
  • Customer Orientated
  • Enthusiastic
  • Team Player
  • Problem Solver
  • I am able to adapt with the new work environment quickly
  • Creativity and Proactivity
  • Confident Public Speaking
  • In-depth game knowledge
  • Brand representation
  • Teamwork and Collaboration
  • Exceptional communication
  • Audience Engagement
  • FCC regulations
  • Multitasking
  • Problem-solving abilities
  • Excellent Communication
  • Reliability
  • Multitasking Abilities
  • Attention to Detail
  • Time Management
  • Problem-Solving

Languages

Romanian
Romani

Organisationalmanagerialskills

Strong organisational and communication skills gained as a waiter

Attachments

license.pdf

Preferredjob

Call centre agent

Personal Information

Driving License: B1, B

Timeline

Primary Health Clinic

G4S
07.2023 - 10.2023

Game Presenter

Evolution Gaming
02.2023 - Current

Agent Representative (Google Company)

Teleperformance
06.2022 - 12.2022

Customer Service Representative Agent ( Lidl )

ManpowerGroup
05.2022 - 05.2022

Waiter and kitchen helper in Food &Beverage

LE MERDIEN HOTEL
01.2013 - 04.2014

Call Center Training

TeleMarketing
03.2011 - 03.2011

Film Productions (part time)

PELLIKOLA LTD
10.2010 - 10.2010

Bartender

Blue Bar
01.2009 - 08.2009

Waiter

Fontanella Tea Garden
01.2009 - 03.2020

Heritage Malta Restoration Stone -

Heritage Malta University ta' Bighi Kalkara

TRINITYCOLLEGE LONDON CERTIFICATE EQF level 5 -

MASQUERADE THEATRE ARTS SCHOOL TRINITY GUILHALL EXAMINATION SESSION JULY 2007

O'LEVELS -

THE SECONDARY EDUCATION CERTIFICATE EXAMINATION

Certificate of Merit -

Sir Temi Zammit

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Theodore Azzopardi