Tianna Moon
Kalispell
Summary
Motivated in creating personalized experiences, through exceptional service. Experienced in several POS systems and problem-managing skills. Highly driven for team collaboration and consistently achieving positive outcomes in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Cosmetologist
Self Employed
02.2021 - Current
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Established lasting relationships with clients through excellent communication and customer service skills.
- Managed appointment scheduling efficiently to ensure timely service for all clients.
- Maintained a clean and organized work area, promoting a pleasant atmosphere for clients.
Barista
HerbalChef
06.2024 - 11.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Used POS system to accurately enter orders and process payments.
Hostess
Bojangles
07.2018 - 01.2021
- Answered phone calls to take orders, give information and document reservations.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
Cosmetology Degree - Cosmetology
Crevier's Academy of Cosmetology
Kalispell, MT12-2021
High School Diploma -
Flathead Valley Homeschool
Kalispell, MT05-2018
Skills
- Exceptional customer service
- Customer consultation
- Time management
- Team player
- Problem-solving
- Opening and closing duties
- Attention to detail
- POS systems operation
Timeline
Barista
HerbalChef
06.2024 - 11.2024
Cosmetologist
Self Employed
02.2021 - Current
Hostess
Bojangles
07.2018 - 01.2021
Cosmetology Degree - Cosmetology
Crevier's Academy of Cosmetology
High School Diploma -
Flathead Valley Homeschool
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