Tiffany Mell
Great Falls
Summary
Results-driven professional specializing in customer complaint resolution and staff training. Proven track record of enhancing guest satisfaction and optimizing service workflows. Resourceful server assistant manager recognized for high productivity and efficient task execution. Expertise in team leadership, customer service management, and conflict resolution to improve dining experiences and operational efficiency.
Overview
6
6
years of professional experience
Work History
Server /Assistant Manager
The Montana Club
Great Falls
11.2021 - Current
- Supervised daily operations to ensure seamless service delivery and guest satisfaction
- Trained and mentored new staff in service protocols and restaurant procedures, improving team readiness and consistency in service delivery
- Implemented inventory management practices to maintain optimal stock levels
- Collaborated with kitchen staff to streamline communication and improve order accuracy
- Resolved customer complaints promptly, contributing to improved guest satisfaction and loyalty
- Analyzed service workflow to identify areas for efficiency improvements and cost reduction
- Developed strong rapport with clientele through excellent interpersonal skills, encouraging repeat business and positive word-of-mouth
- Maintained high level of product knowledge by consistently staying up-to-date on menu offerings and ingredients used in dishes
- Assumed managerial responsibilities while maintaining a full-service dining section ensuring smooth restaurant operations and high-quality guest experience
Casino Attendant
Nickel Nats Casino
Great Falls
10.2020 - 02.2021
- Delivered exceptional customer service to enhance gaming experience for patrons.
- Cultivated positive relationships with customers through engaging and friendly interactions.
- Assisted patrons during floor patrols to ensure safety compliance and a secure environment.
- Maintained cleanliness and organization of gaming areas and equipment.
- Stocked shelves with supplies necessary for running a successful casino operation.
Education
High School Diploma -
Great Falls High
Great Falls, MT05-2018
Skills
- Order accuracy
- Service protocol
- Customer complaint resolution
- Customer relationship management
- Upselling strategies
- Inventory management
- Staff training
- Time management
Timeline
Server /Assistant Manager
The Montana Club
11.2021 - Current
Casino Attendant
Nickel Nats Casino
10.2020 - 02.2021
High School Diploma -
Great Falls High