Tiffany Morgan
Billings,MT
Summary
Personable and detail-oriented with strong ability to think on feet and resolve issues efficiently. Possesses knowledge of logistics and transportation operations, coupled with proficiency in routing software and communication tools. Committed to ensuring smooth operations and timely deliveries by leveraging organizational and multitasking skills.
Overview
8
8
years of professional experience
Work History
Dispatcher
Sibanye Stillwater Mine
09.2018 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Directed dispatching, routing, and tracking of 2 trains at a time.
Security Supervisor
Securitas Security Services USA
08.2017 - 09.2018
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised team of 6 security personnel during shift.
Floor Associate
Kohls Department Store
10.2016 - 02.2017
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on sales floor.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
- Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.
Education
No Degree - Criminal Justice
Dickinson State University
Dickinson, ND05.2015
High School Diploma -
Columbus High School
Columbus, MT05.2011
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Time management
- Problem-solving
Timeline
Dispatcher
Sibanye Stillwater Mine
09.2018 - Current
Security Supervisor
Securitas Security Services USA
08.2017 - 09.2018
Floor Associate
Kohls Department Store
10.2016 - 02.2017
No Degree - Criminal Justice
Dickinson State University
High School Diploma -
Columbus High School
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