Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tim Young

Missoula

Summary

Dynamic Assistant Manager with a proven track record at Ark Las Vegas Restaurant, excelling in customer service and team leadership. Enhanced operational efficiency and improved guest satisfaction through effective problem-solving and staff training. Skilled in money handling and conflict resolution, fostering a positive environment that drives performance and loyalty.

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant Manager

Ark Las Vegas Restaurant
03.2022 - 06.2025
  • Coordinated daily operations and ensured seamless service flow.
  • Assisted in refining operational processes for improved efficiency.
  • Managed inventory, optimizing stock levels to meet demand.
  • Supported team training initiatives to enhance staff performance.
  • Resolved guest inquiries and issues to ensure satisfaction and loyalty.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Room Service Server

Palace Station Casino
10.2012 - 08.2021
  • Delivered exceptional dining experiences through attentive service and timely order fulfillment.
  • Maintained knowledge of menu items to provide accurate recommendations and enhance guest satisfaction.
  • Coordinated with kitchen staff to ensure efficient food preparation and presentation for room service orders.
  • Assisted in training new staff on service procedures and hospitality standards to improve team performance.
  • Streamlined order delivery processes, reducing wait times and improving overall efficiency of room service operations.
  • Resolved guest inquiries and concerns promptly, ensuring a positive experience during their stay.
  • Monitored inventory levels for room service supplies, collaborating with management on restocking needs.
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.

Education

No Degree -

Mesa State College
Grand Junction, CO

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Conflict resolution
  • Employee scheduling
  • Customer rapport

Certification

Alcohol Awareness Card

Food Handlers Card

Non-gaming Sheriffs Card

Timeline

Assistant Manager

Ark Las Vegas Restaurant
03.2022 - 06.2025

Room Service Server

Palace Station Casino
10.2012 - 08.2021

No Degree -

Mesa State College

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