Todd Parker
Great Falls
Summary
Experienced with handling billing inquiries and customer service operations. Utilizes strong communication skills to resolve issues promptly and enhance customer experiences. Knowledge of billing processes and systems, ensuring accurate and efficient service delivery.
Overview
20
20
years of professional experience
Work History
Tow Truck Driver
Carnahans Towing & Repair
12.2024 - 03.2025
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Answered roadside assistance calls for tows and other vehicle support.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
- Enhanced customer satisfaction by providing professional and courteous assistance to stranded motorists.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Operated with safety and skill to avoid accidents and delays.
- Reduced accident rates with careful driving and adherence to safety guidelines during towing procedures.
- Streamlined dispatch communication by accurately updating job status information through the use of mobile applications.
Private Security Officer
American Private Security
07.2024 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Mobile Patrol Security Officer
Ardent Private Security
07.2023 - 04.2024
- Minimized risk of unauthorized entry by thoroughly inspecting access points during mobile patrols.
- Collaborated with other security personnel, fostering teamwork and promoting effective communication in high-pressure situations.
- Ensured client satisfaction by adhering to specific security protocols and addressing unique concerns.
- Facilitated smooth handovers between shifts through clear communication about any outstanding issues or ongoing surveillance activities.
- Supported law enforcement efforts, providing detailed reports and relevant information for investigations.
- Increased overall safety with consistent documentation of patrol activities, identifying patterns and areas for improvement.
- Utilized strong observational skills to identify potential risks or suspicious activity during mobile patrols, taking necessary action to mitigate threats.
- Conducted routine maintenance checks on patrol vehicles to ensure reliability during critical operations.
- Contributed to a positive work environment, proactively engaging in training opportunities and providing support to colleagues when needed.
- Promoted a culture of continuous improvement by providing constructive feedback on security procedures and participating in regular team meetings.
- Demonstrated adaptability by adjusting patrol routes based on evolving needs or threats to ensure optimal coverage.
- Increased situational awareness by staying up-to-date on local crime trends and incorporating this knowledge into patrol strategies.
- Reduced incidents of property damage by maintaining a vigilant presence during mobile patrols.
- Developed strong relationships with clients through regular updates on patrol findings, ensuring transparency and trustworthiness in service delivery.
- Maintained professionalism under pressure, calmly managing conflicts and emergencies as they arose during mobile patrols.
- Examined doors, windows and gates to verify security.
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Package Sorter
OnTrac
10.2022 - 12.2022
- Sorted packages efficiently during morning shifts, ensuring timely processing and delivery.
- Scanned and categorized incoming packages, maintaining accuracy and reducing errors.
- Identified and marked damaged items, preventing delivery issues and maintaining quality control.
- Streamlined package sorting processes, enhancing efficiency and contributing to reduced delivery times for improved customer satisfaction.
- Executed thorough inspections of incoming packages, ensuring accurate scanning and identification of damaged items, which minimized errors in the delivery pipeline.
- Collaborated with team members to maintain a steady workflow, fostering a positive environment that encouraged shared responsibility and teamwork.
- Maintained accurate records of package statuses and handled undeliverable items, ensuring compliance with warehouse protocols and improving overall inventory accuracy.
Tow Truck Driver
Keith's Towing
09.2022 - 10.2022
- Worked in the towing industry and operated a flatbed tow truck.
- Provided excellent customer service during towing operations, ensuring client concerns were addressed promptly and effectively.
- Operated flatbed tow truck to transport vehicles safely, achieving timely recovery and delivery, enhancing customer satisfaction.
- Assessed vehicle conditions to determine appropriate towing methods, minimizing damage and ensuring safe transport.
- Coordinated with dispatch and roadside assistance teams to optimize response times, leading to improved operational efficiency.
- Maintained accurate logs of towing operations and vehicle conditions, ensuring compliance with regulations and company standards.
- Executed safe vehicle transport operations, achieving timely recoveries and significantly enhancing client satisfaction through effective service delivery.
Access Control
Hylton Private Security
08.2010 - 12.2015
- Managed access control and perimeter checks at Caltrans building.
- Conducted entry control and event security.
- Obtained certifications in baton, pepper spray, and Taser.
- Executed comprehensive access control measures, enhancing security protocols and ensuring a safe environment for all personnel.
- Trained junior staff on security procedures, fostering a collaborative team environment and improving overall operational efficiency.
- Monitored security systems and conducted regular audits, leading to noticeable improvements in response times to incidents.
- Implemented new entry control techniques, reducing unauthorized access incidents and strengthening site security.
- Maintained detailed logs of security events and incidents, ensuring accurate reporting and compliance with safety regulations.
- Streamlined access control processes, leading to substantial improvements in incident response times and overall site security.
Forestry Technician
United States Forest Service
06.2015 - 08.2020
- Started as a seasonal temp on an engine crew.
- Took basic wildland fire behavior classes and learned to spin weather.
- Worked in fire communications center as a dispatcher for a season.
- Executed fire suppression strategies, effectively containing wildfires and minimizing damage to forest resources.
- Coordinated with team members to assess fire risks, enhancing safety protocols and fostering a culture of proactive risk management.
- Analyzed weather patterns to inform firefighting tactics, leading to more precise operations and improved incident response times.
- Maintained accurate records of fire incidents and resource allocation, ensuring compliance with federal guidelines and aiding in future planning.
- Demonstrated strong teamwork and communication skills while training new recruits, contributing to a cohesive and effective fire management team.
Cashier Associate
Kingfishers Market
11.2020 - 10.2021
- In charge of unloading freight and stocking shelves.
- Worked as a cashier, interacting with customers and operating a point of sale register.
- Streamlined inventory management processes, leading to substantial improvements in stock accuracy and reduced out-of-stock incidents.
- Fostered positive customer relationships through attentive service, enhancing customer loyalty and repeat business.
- Analyzed sales trends to optimize product placement, resulting in noticeable gains in impulse purchases and overall store revenue.
- Coordinated with team members to ensure efficient stock replenishment, maintaining a well-organized store environment.
- Implemented a new checkout process that reduced wait times, improving customer satisfaction and operational efficiency.
Repossession Recovery Agent
Stealth Auto Recovery
04.2009 - 08.2011
- Repossessed vehicles for non-payment.
- Conducted repossessions in areas like Tehama and Butte County.
- Executed vehicle repossession strategies, recovering over 90% of targeted assets and significantly minimizing losses for the company.
- Analyzed delinquency trends to prioritize repossession efforts, leading to a more efficient recovery process and improved resource allocation.
- Worked closely with law enforcement to ensure safe repossession operations, fostering strong community relationships and enhancing operational security.
- Maintained precise records of repossession activities, ensuring compliance with legal regulations and facilitating smooth audits.
- Demonstrated strong interpersonal skills while interacting with clients, effectively resolving disputes and maintaining professionalism in challenging situations.
Tow Truck Operator
Budget Towing and Repair
10.2011 - 06.2014
- Operated tow trucks, assisting over 300 stranded drivers monthly, ensuring timely roadside support.
- Resolved vehicle breakdowns, enhancing customer satisfaction through efficient service delivery.
- Maintained equipment safety standards, reducing operational downtime and improving service reliability.
- Executed timely towing operations, achieving a 98% on-time response rate, significantly boosting customer trust and loyalty.
- Partnered with local repair shops to streamline service processes, reducing vehicle turnaround time and enhancing overall customer satisfaction.
- Provided friendly and informative assistance to drivers, fostering a positive experience during stressful situations.
- Monitored and assessed equipment performance, leading to proactive maintenance strategies that minimized service interruptions.
- Implemented a digital tracking system for service requests, improving dispatch efficiency and reducing response time.
Global Telecommunications
GTC
01.2009 - 06.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
- Served as a key point of contact for external auditors during annual reviews, providing detailed documentation and explanations as requested.
- Efficiently managed high-volume workloads under tight deadlines, consistently meeting performance expectations without sacrificing quality or attention to detail.
Restaurant Host Hostess
Red Lobster
06.2009 - 11.2011
- Greeted and seated over 100 guests daily, ensuring timely service and satisfaction.
- Coordinated reservation systems, optimizing table turnover and reducing wait times.
- Trained new staff on customer service protocols, enhancing team efficiency.
- Resolved guest issues swiftly, maintaining a positive dining experience.
- Managed front-of-house operations, contributing to increased customer retention.
- Welcomed guests warmly, fostering a friendly atmosphere that enhanced customer experience and retention.
- Managed seating arrangements efficiently, reducing wait times and improving table turnover rates for enhanced service.
- Coordinated with kitchen and service staff to ensure timely order delivery, resulting in positive guest feedback and satisfaction.
Security Guard
Securitas Private Security
07.2009 - 09.2010
- Worked as a standing guard and access control officer.
- Secured equipment for Union Pacific during railroad maintenance.
- Ensured safety protocols were followed, fostering a secure environment that enhanced employee and visitor confidence.
- Conducted regular patrols and inspections, identifying security vulnerabilities and implementing corrective measures for substantial improvements.
- Monitored surveillance systems to detect suspicious activities, leading to timely interventions and reduced incidents.
- Coordinated with local law enforcement during emergencies, strengthening community relations and response effectiveness.
- Maintained accurate logs of daily activities and incidents, ensuring compliance with regulations and facilitating smooth operational reviews.
- Enhanced security protocols by conducting thorough inspections, significantly reducing vulnerabilities and fostering a safer environment.
Assistant Manager Retail
Circuit City
05.2007 - 08.2009
- Managed daily operations, improving team efficiency and customer satisfaction.
- Led team to exceed sales targets, enhancing store revenue.
- Trained staff, fostering skill development and teamwork.
- Resolved customer issues promptly, boosting retention rates.
- Streamlined inventory processes, reducing costs and waste.
- Assisted in managing daily operations, ensuring smooth workflow and contributing to a noticeable increase in store efficiency.
- Trained and mentored new staff, fostering a collaborative environment that enhanced team performance and customer service.
- Monitored sales trends to inform inventory decisions, leading to improved stock levels and reduced overages.
- Implemented promotional strategies that attracted new customers, resulting in marked gains in foot traffic and sales.
- Maintained accurate financial records and executed daily cash reconciliations, ensuring compliance with corporate standards.
- Enhanced team performance by implementing targeted training programs, leading to noticeable improvements in customer service and operational efficiency.
- Monitored market trends to adapt inventory strategies, resulting in optimized stock levels and reduced waste.
- Developed and executed promotional campaigns, attracting new customers and significantly increasing store traffic.
Security Guard
Hines Security Force
09.2007 - 06.2009
- Supervised patrol shifts and managed 25 vehicles, enhancing operational efficiency.
- Led security for special events, ensuring safety and smooth operations.
- Coordinated with teams to address security issues promptly, improving response times.
- Implemented strategic patrols, reducing incident occurrences across all sites.
- Oversaw fleet maintenance, ensuring readiness and reliability of all vehicles.
- Monitored premises to deter unauthorized access, significantly enhancing site security and ensuring safety for all personnel.
- Conducted regular inspections and maintained detailed logs, ensuring compliance with safety regulations and contributing to operational efficiency.
- Evaluated security protocols during events, identifying vulnerabilities and implementing corrective measures for improved risk management.
- Coordinated with event organizers to ensure seamless security operations, fostering a safe environment and enhancing guest experiences.
- Demonstrated strong communication skills while assisting team members, promoting a collaborative atmosphere and effective incident response.
Asphalt Plant Laborer
Johns Sealant
02.2005 - 09.2007
- Executed chip-sealing for parking lots, enhancing durability and safety.
- Completed asphalt work for private driveways, increasing property value.
- Repaired potholes, improving road conditions and reducing vehicle damage.
- Executed chip-sealing projects, enhancing surface durability and prolonging the lifespan of asphalt by effectively sealing cracks.
- Conducted thorough assessments of paving conditions, ensuring quality repairs and minimizing future maintenance needs.
- Collaborated with team members to efficiently patch potholes, resulting in improved road safety and user satisfaction.
- Utilized specialized equipment for asphalt work, ensuring precise application and achieving superior finish quality for private driveways.
- Demonstrated strong teamwork and communication skills, fostering a positive work environment while achieving project deadlines.
Education
Associate's Degree - Criminal Justice
College of The Siskiyous
03-2019
High School Diploma - Basic Education, Criminal Justice
Shasta Union High School
Redding, CA07-2006
Skills
- Strength training proficiency
- Security operations management
- Automotive repair specialist
- Operational management
- Accurate cash processing skills
- Effective cash handling
- Point of sale operations
- Effective communication
- Effective conflict resolution
- Consistent safe driving
- Theft prevention strategies
- Attention to packing details
- Point of sale systems
- Monitoring systems
- Towing operations proficiency
Timeline
Tow Truck Driver
Carnahans Towing & Repair
12.2024 - 03.2025
Private Security Officer
American Private Security
07.2024 - 11.2024
Mobile Patrol Security Officer
Ardent Private Security
07.2023 - 04.2024
Package Sorter
OnTrac
10.2022 - 12.2022
Tow Truck Driver
Keith's Towing
09.2022 - 10.2022
Cashier Associate
Kingfishers Market
11.2020 - 10.2021
Forestry Technician
United States Forest Service
06.2015 - 08.2020
Tow Truck Operator
Budget Towing and Repair
10.2011 - 06.2014
Access Control
Hylton Private Security
08.2010 - 12.2015
Security Guard
Securitas Private Security
07.2009 - 09.2010
Restaurant Host Hostess
Red Lobster
06.2009 - 11.2011
Repossession Recovery Agent
Stealth Auto Recovery
04.2009 - 08.2011
Global Telecommunications
GTC
01.2009 - 06.2013
Security Guard
Hines Security Force
09.2007 - 06.2009
Assistant Manager Retail
Circuit City
05.2007 - 08.2009
Asphalt Plant Laborer
Johns Sealant
02.2005 - 09.2007
Associate's Degree - Criminal Justice
College of The Siskiyous
High School Diploma - Basic Education, Criminal Justice
Shasta Union High School
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