TODD OWEN JOHNSON
Red Lodge
Summary
Experienced with warehouse operations, including inventory management and workflow optimization. Utilizes strong leadership and problem-solving skills to improve efficiency. Track record of fostering team collaboration and adapting to changing needs.
Overview
35
35
years of professional experience
Work History
Warehouse Lead
360 Business Solutions-Staples
01.2020 - Current
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Oversaw daily operations and shipping and handling processes.
- Enhanced inventory accuracy through regular cycle counts and thorough recordkeeping.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Responsibilities included operations of forklifts and other heavy machinery not only in the warehouse but daily with unloading and loading of trucks.
Warehouse Packer
Dakotaland Manufacturing
05.2017 - 12.2019
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
Customer Service Representative
Menards
12.2015 - 05.2017
- Assisted customers with finding suitable products, leading to higher sales revenue.
- Monitored customer feedback and made adjustments to improve service quality.
- Resolved customer complaints promptly, resulting in increased loyalty and repeat business.
- Construction of displays with knowledge of plan-o-gram for all holidays and seasons. Daily goal of stacking and transporting overstock to storage areas.
- Responsible for operation of forklifts and other heavy machinery safely.
Sales Account Manager
Pepsi-Cola Bottling Company
04.1996 - 03.2015
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
- Built client relationships by acting as liaison between customer service and sales teams.
- Weekly meeting with clients to encourage and direct sales and contract signing.
Customer Service Representative
Minnesota Dakota Eggs, Inc.
05.1990 - 03.1996
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Negotiating prices, discount terms and transportation a majoring of the responsibilites, yet met with store managers to obtain information concerning customers' needs and preference
Education
No Degree - Accounting/Business
Northern State University
Aberdeen, SDSkills
- Time management
- Customer service
- Order picking
- Forklift
- Product packaging
- Shipping and receiving
- Materials transport
- Attention to detail
- Quality control
- Logistics coordination
Timeline
Warehouse Lead
360 Business Solutions-Staples
01.2020 - Current
Warehouse Packer
Dakotaland Manufacturing
05.2017 - 12.2019
Customer Service Representative
Menards
12.2015 - 05.2017
Sales Account Manager
Pepsi-Cola Bottling Company
04.1996 - 03.2015
Customer Service Representative
Minnesota Dakota Eggs, Inc.
05.1990 - 03.1996
No Degree - Accounting/Business
Northern State University
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