Tommie C. Payne
Ekalaka
Summary
Dynamic professional with a proven track record in customer service and cleanliness, adept at enhancing customer experiences and operational efficiency. At TSO Cantina, led initiatives that significantly improved service delivery and satisfaction. Skilled in staff training and health and safety compliance, with a knack for fostering strong relationships and negotiating to drive success.
Friendly and approachable with passion for creating exceptional customer experiences. Understanding of coffee brewing techniques and inventory management, coupled with skills in team leadership and customer service. Committed to fostering welcoming atmosphere and driving operational efficiency.
Overview
20
20
years of professional experience
Work History
Barista Manager
TSO Cantina
06.2024 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Lead Daycare Provider
Ekalaka Public Schools
08.2022 - 03.2024
- Cared for children in a nurturing environment, ensuring safety and well-being.
- Designed engaging activities for fostering cognitive and social development.
- Improved communication skills by interacting with parents and children.
- Organized daily schedules for maintaining consistent routines and predictability.
- Enhanced learning experiences with creative play and educational games.
- Supervised children during playtime to ensure a safe environment.
- Promoted positive behavior by implementing effective discipline strategies.
Freight Broker
Freight Agency
01.2005 - 05.2022
- Monitored market and negotiated rates based on trends.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Negotiated competitive rates with carriers, resulting in cost savings for customers.
- Contacted existing customers to update accounts and confirm deals.
- Tracked shipments and trucks out on deliveries.
- Expanded the company''s network of reliable carriers, improving overall operational efficiency.
Education
Associate of Arts - Business Administration And Management
Western Baptist College (Now Corbin University)
Salem, OR06-1981
Skills
- Customer service
- Cleanliness and organization
- Health and safety compliance
- Staff training and development
- POS systems
- Hand-crafted drink recipes
- New product introduction
Timeline
Barista Manager
TSO Cantina
06.2024 - Current
Lead Daycare Provider
Ekalaka Public Schools
08.2022 - 03.2024
Freight Broker
Freight Agency
01.2005 - 05.2022
Associate of Arts - Business Administration And Management
Western Baptist College (Now Corbin University)
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