Tracey Zammit

• Leading and supervising the managers of the:

- Community Support Service

- Supportive Housing Service

- Hostels

- Compliance manager

• Provide regular supervision sessions to a number of staff members
• Lead Auditor within Richmond Foundation
• Assisting the CEO in day to day tasks

• Designed effective risk assessment strategies that helped identify areas where additional attention was needed to maintain full regulatory compliance.
• Oversaw all Richmond Foundation services by providing guidance, mentorship, and support to ensure that all team members were being compliant to authorities, laws and standards that license the mental health facilities.
• Enhanced overall operations by continuously improving policies, procedures, and controls related to compliance requirements.
• Conducted thorough internal audits to ensure adherence to regulatory standards and best practices.
• Achieved optimal results during external audits by diligently preparing documentation and providing evidence of strong internal controls.
• Supported the implementation of new regulations within the organization by developing strategic plans and action items for each department.
• Provided advice to senior management on potential risks, legal implications, and recommended solutions for complex compliance issues.
• Succeeded in maintaining a positive relationship with regulators through proactive engagement and timely responses to inquiries.

• Overall responsibility of the running of the Community Support Service within Richmond Foundation
• Managing the Supportive Housing Service where 58 clients reside in the community, including liaison with Housing, Arms ltd., landlords etc
• Supervising and leading the team members
• Overall responsibility of the service's documentation
• Overall responsibility of supporting an average of 140 service-users who are diagnosed with a mental health problem and are currently living in the community
• Chairing of case reviews, staff meetings, group supervision meeting amongst others
• Liaising with external professionals in order to maintain a good working relationship whilst providing a good quality of service.

• Responsible of setting up 2 new Hostels within Richmond Foundation, including setting up the structure of the service and staffing them
• Responsible of running a total of 3 Hostels all hosting service-users with a mental health problem
• Responsible of running Supportive Housing Service where a total number of 58 clients reside
• Overall responsibility of all staff members and service-users in all 3 Hostels and supportive housing flats
• Supervising the leaders of each Hostel and the Supportive Housing officer
• Overall responsibility of both services' documentation and administration involved
• Overall responsibility of food and petty cash, chairing of staff meetings and group supervisions and chairing case reviews amongst other meetings.

• Overall responsibility of running a Hostel which caters for 11 adult males diagnosed with a mental health problem
• Supervising staff members on a day to day basis whilst providing regular supervision
• Assisting the clients to live as independently as possible within the community
• Taking care of petty cash, food cash and roster duties
• Responsibility of health and safety for both the service-users and the staff members
• Chairing case reviews, staff meetings and group supervision.

• Responsible of auditing services internally within Richmond Foundation
• Updating the policies and procedures of the Foundation on a regular basis
• Ensuring that all services within Richmond Foundation adheres to the stipulated policies and procedures
• Provide internal training to all employees within Richmond Foundation in relation to internal auditing as necessary
• Formulate a yearly audit plan
• Lead auditor: Responsible of the audit team and ensuring that the Foundation is continuously prepared for external auditing conducted by the MCCAA.

• Assisting clients who are diagnosed with a mental health problem to live independently within the community
• Holding Case Reviews & compiling Care Plans
• Sessions with clients
• Supporting clients on both an emotional and practical level
• Conducting social work interventions.

• Conducted the necessary social work tasks within the agency.

• Conducted the necessary social work tasks within the agency.

• Introduction to Placement
• Conducted the necessary social work tasks within the agency.

• Pre-Placement
• Conducted the necessary social work tasks within the agency.