Tracy Gageby
BUTTE
Summary
Dynamic professional with a proven track record at Intermountain Health, excelling in customer service and HIPAA compliance. Skilled in insurance verification and positive solution resolution, I effectively managed patient inquiries and trained staff, ensuring high satisfaction levels and operational efficiency. Committed to achieving goals and enhancing team performance.
Overview
32
32
years of professional experience
Work History
Patient Service Representative
Intermountain Health
Butte, MT
09.2021 - Current
- Managed patient inquiries and concerns, ensuring timely resolution and high satisfaction levels.
- Coordinated appointment scheduling across multiple departments to optimize patient flow.
- Utilized electronic health record systems to maintain accurate patient information and documentation.
- Trained new staff on customer service protocols and operational procedures for enhanced efficiency.
Field Sales Manager
American Greeting Corporation
Montana And Wyoming
02.1994 - 09.2021
- Achieved sales goals and served targets by cultivation and securing new customer relationships.
- Managed a team of 50 merchandisers. Provided support and motivation sot they could accomplish their goals.
- Worked independently and was motivated to meet all corporate goals.
- Was a team player with all Field Managers in my District and with American Greetings Headquarters in Cleveland, OH.
Teller
Mountain West FCU
Butte, MT
03.2005 - 09.2007
- Processed daily transactions accurately and efficiently, ensuring a smooth customer experience.
- Assisted customers with account inquiries, providing exceptional service and support.
- Managed cash drawer, maintaining accurate records of deposits and withdrawals.
- Trained new tellers on operational procedures and best practices for customer service.
Education
High School Diploma -
Butte High
Butte, MTSkills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Positive Solution Resolution
- Always complete tasks ccorrectly and on time
Timeline
Patient Service Representative
Intermountain Health
09.2021 - Current
Teller
Mountain West FCU
03.2005 - 09.2007
Field Sales Manager
American Greeting Corporation
02.1994 - 09.2021
High School Diploma -
Butte High