Tracy Jacobson
Big Sky
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Proactive and goal-oriented with excellent time management. Known for organizational skills and attention to detail(s).
Overview
23
23
years of professional experience
Work History
Member Services Director
Spanish Peaks Mountain Club
12.2017 - 08.2023
- Managing all aspects of the Member experience at an exclusive private Club
- Oversaw commencement of Membership with regards to application/onboarding and through to resignation
- Managed team of 4-6 member service associates in addition to a Communications Manager and a Membership Manager
- Budget management specific to department
- Primary point of contact for over 500 member families, ensuring their needs are met and their experience is positive
Chief Operations Officer
Martha Johnson Real Estate - DBA Rivers to Peaks
04.2002 - 06.2014
- Managed and mentored a team of 8 to 12 agents while overseeing operations of Rivers to Peaks.
- Trained agents on contracts and reviewed all sales and listing contracts (over 1000 contracts) for legal specifications and verbage.
- Spearheaded the membership database re-organization at Spanish Peaks for informational and historical ease of use.
- Made executive decisions regarding high net sales
Lodging & Hotel Manager
River Rock Lodge
05.2000 - 03.2002
- Managed a 21 room full service boutique hotel. Increased hotel revenue, room occupancy and profits through excellent customer service and effective marketing.
Education
BBA - Commercial Recreation And Program Planning
Georgia Southern University
Statesboro, GA06-1997
Skills
- Excellent communication
- Adaptability
- Task prioritization
- Problem-solving
- Quality assurance
- Leadership
- Teamwork
Timeline
Member Services Director
Spanish Peaks Mountain Club
12.2017 - 08.2023
Chief Operations Officer
Martha Johnson Real Estate - DBA Rivers to Peaks
04.2002 - 06.2014
Lodging & Hotel Manager
River Rock Lodge
05.2000 - 03.2002
BBA - Commercial Recreation And Program Planning
Georgia Southern University
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