Tristan Agius
Chief Executive Officer
Summary
Proven leader with a track record of strategic planning and business development at Bizcuits Solutions LTD, enhancing organizational growth through innovative strategies. Skilled in organizational management and ethical leadership, I've driven teams towards achieving exceptional results. Expertise in product expansion and fostering robust customer relations underpin my executive leadership.
Overview
8
8
years of professional experience
Work History
Chief Executive Officer
Bizcuits Solutions LTD
02.2024 - Current
- Increased company revenue by implementing innovative business strategies and expanding product offerings.
- Managed high-performing teams to successfully execute corporate objectives and drive organizational success.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Established key strategic partnerships with industry leaders to enhance business development opportunities.
- Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission.
- Lead the executive team, fostering a culture of collaboration, innovation, and excellence.
- Establish and maintain relationships with key stakeholders, including clients, investors, regulators, and partners.
- Drive growth initiatives, including market expansion, product development, and strategic partnerships.
- Monitor the competitive landscape and industry trends to identify opportunities and threats.
- Ensure the company’s compliance with legal, regulatory, and ethical standards.
- Represent the company in public forums, industry conferences, and media engagements.
- Oversee financial performance, budgeting, and resource allocation to achieve financial objectives.
- Guide and support the development of innovative fintech solutions tailored for Forex brokers and prop firms.
- Foster a high-performance culture by implementing effective talent acquisition, retention, and development strategies.
- Develop and maintain effective communication channels within the organization to promote transparency and alignment.
- Lead the implementation of robust risk management practices and ensure business continuity plans are in place.
- Evaluate and improve operational processes to enhance efficiency and customer satisfaction.
- Inspire and motivate employees to achieve excellence and drive the company’s mission forward.
- Navigate the company through periods of change and uncertainty, ensuring stability and resilienc
Operations Manager
Lumen Labs
04.2023 - 02.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversee day-to-day operational activities, ensuring efficient and smooth workflow.
- Coordinate with technology teams to integrate and maintain trading platforms and back-office systems.
- implement operational policies and procedures to enhance productivity and compliance.
- Facilitate communication between different departments (e.g., IT, sales, compliance) to resolve operational issues.
- Optimize internal processes for efficiency, accuracy, and compliance with industry standards.
- Handle client inquiries and provide support for operational issues related to trading platforms and accounts.
- Manage relationships with third-party service providers, such as technology vendors.
- Ensure compliance with regulatory requirements and industry standards in all operational activities.
- Lead and mentor the operations team, providing training and development opportunities.
- Coordinate the implementation of new technologies and systems to improve operational efficiency.
- Conduct regular audits and risk assessments to identify areas for improvement.
- Stay updated with industry trends and advancements to continuously improve operational processes.
Payments & Verification Agent
Red Acre LTD
02.2022 - 04.2023
- Reviewing & Processing transactions in accordance with company standards & procedures.
- Reviewing, analysing & resolving chargeback disputes.
- Conducting detailed risk analysis to detect fraud & suspicious activities.
- Communicating with other departments or TPP's on a day-to-day basis to provide necessary resolutions to customers.
- Carefully analysing private or business account verification & document authentication.
- Day-to-day use of ticketing system, both internally & externally.
- Adjusting transactions in customer accounts when necessary or instructed.
- Other day-to-day tasks as instructed by management.
Customer Support Agent
Red Acre LTD
04.2020 - 02.2022
- Assisting customers via e-mail, live chats & telephone.
- Managing customer's accounts.
- Day to day use of the Meta Trader platform & other trade related terminals.
- Welcoming customers into the world of Crypto, Forex & Trading.
- Performing KYC related tasks such as verification of documents.
- Assisting the shift leader on duty in managing the team on shift.
- Working together in a small team on projects designed for improvement within the company.
- Supervising shifts when instructed by management.
Supervisor
MAPFRE Middlesea Assist LTD
11.2018 - 04.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Market Research Interviewer
Bloom Research LTD
05.2016 - 11.2016
Persuading tourist to take part in a survey- Collecting Feedback regarding the tourist experiences in Malta & Gozo
- Basic Use of different Languages including Italian, French, Spanish and German
- Use of Microsoft Office Tools
Education
Game And Interactive Media Design
ICE - Institute of Computer Education LTD
PaolaBusiness & Commerce
MCAST
Paola2014
Skills
- Organizational Management
- Strategic Planning
- Business Development
- Ethical Leadership
- Organizational Leadership
- Organizational Growth
- Product development and expansion
- Customer Relations
- Business Management
- Executive Leadership
- Staff Management
- Budget Planning
- Contract Management
Physical Activity, Workout, Health
A strong mind is nothing without a strong body. The two are symbiotic, they go hand in hand. This philosophy is at the core of my commitment to staying healthy and training regularly. For me, working out is not just a physical activity but a holistic practice that enhances my mental clarity, emotional stability, and overall well-being. Engaging in regular exercise routines, whether it’s lifting weights, running, or cliff jumping, provides me with a sense of accomplishment and a boost in confidence that permeates all aspects of my life. Ultimately, I consider myself as an Adrenaline Junkie.
Timeline
Chief Executive Officer
Bizcuits Solutions LTD
02.2024 - Current
Operations Manager
Lumen Labs
04.2023 - 02.2024
Payments & Verification Agent
Red Acre LTD
02.2022 - 04.2023
Customer Support Agent
Red Acre LTD
04.2020 - 02.2022
Supervisor
MAPFRE Middlesea Assist LTD
11.2018 - 04.2020
Market Research Interviewer
Bloom Research LTD
05.2016 - 11.2016
Game And Interactive Media Design
ICE - Institute of Computer Education LTD
Business & Commerce
MCAST
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