Valentina Del Pizzo

Finance (2022 - current position)

• Posting and reconciling all bank transactions of the Property Management System and allocates these payments to invoices on a daily basis.
• Performs timely mailing to debtors/ customers and Team member.
• Collecting receivables within written policies and agreements.
• Ensure strict adherence to the credit policy defined by the hotel management for In-house guest ledger and city ledger.
• Collect and check all supporting documents received from Team Members Issuing sales invoices and credit notes to customers.
• Downloading bank statements and sharing them with team members.
• Processing and assisting with cash / c/c / online payments from customers being responsible of the income cash float of all outlets.
• Prepares reports as requested to develop a more informative database for improved management decision making and critical evaluation of work activities.
• Chasing and preparing link payments to customers or services for overdue balances.
• Liaised with internal departments to address client inquiries to minimize risk of overdue accounts.
• Double checking all old and new accounts (Groups/ Meetings/ Events – pending balances) entered an Operation Sheet ensuring through an internal weekly meeting everything is in place and up to date.
• Assists the Finance Manager in the preparation of month end reconciliation and in the final monthly closing of the accounts receivable system. (Accruals)
• Assisting the Finance Manager with the annual financial audit (both UK and local), Conducted regular account audits to identify potential issues before they escalated into major problems or writeoffs.
• Support with additional tasks assigned by the Manager.

Previously (2018-2021) Receptionist (Front Office) – F&B Hostess- Spa Receptionist/Assistant

• Supervise restaurant staff, ensure compliance with food health and safety regulations, and resolve customer complaints.
• Cashier Responsibilities - Budget

• Taro Restaurant
• Greetings - tables/bookings allocation - cashier responsability - resolve customer complaints

• Guest Relations
• Cashiering
• Reservation Office
• Spa Desk

• Hostess Front Desk at The Rosebery Lounge

• Hostess / Reception

• Finance - cashiering /"C&E" desk / Sales / Bar / Banqueting
• Attended internal finance and tourism training courses to build understanding of processes, techniques, and industry.

• AURA/Customer Service, Reception