Victoria Dennis
Front Of House Manager
Birmingham
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Front of House Manager
Marine Aquatic Ltd
09.2013 - 04.2024
- Established strong relationships with stakeholders, fostering positive partnerships within the local community.
- Optimized event planning processes, delivering memorable experiences for both private functions and large-scale public events.
- Developed comprehensive employee training programs, resulting in a well-informed and highly capable workforce.
- Promoted an inclusive atmosphere by developing initiatives that catered to diverse visitor demographics.
- Coordinated cross-departmental collaboration, facilitating clear communication channels between teams.
- Drove employee engagement by creating opportunities for professional development and career advancement.
- Managed budgets effectively, consistently meeting financial targets while providing exceptional experiences for park visitors.
- Maximized revenue generation through strategic pricing structures and dynamic ticketing options.
- Increased overall brand image by maintaining high standards of cleanliness throughout the park and implementing visual enhancements to attractions and facilities.
- Increased park attendance through targeted marketing campaigns and promotional events.
- Developed and implemented marketing campaigns to attract new customers.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Oversaw Retail store operations, including opening and closing procedures, cash management, and safety compliance.
- Increased sales by building strong relationships with suppliers and negotiating better pricing within retail department.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Content Moderator
Crisp Thinking
02.2014 - 05.2018
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Enhanced data-driven decision-making through regular reporting of key moderation metrics to management.
- Ensured a consistent application of moderation standards across all categories, reducing discrepancies in enforcement actions taken against violators.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Streamlined the reporting process for offensive or inappropriate content, enabling faster response times from moderators.
Education
Diploma Level 5 - Management And Leadership
Malta Leadership Institute
Malta 04.2001 -
High School Diploma -
King Ethelbert School
Birchington Kent 04.2001 -
Skills
Service prioritization
Training and coaching
Promotional Events
Complaint Handling
Staff Management
Staff Motivation
Employee Scheduling
Task Delegation
Strategic Planning
Event Coordination
Leadership abilities
Timeline
Content Moderator
Crisp Thinking
02.2014 - 05.2018
Front of House Manager
Marine Aquatic Ltd
09.2013 - 04.2024
Diploma Level 5 - Management And Leadership
Malta Leadership Institute
04.2001 -
High School Diploma -
King Ethelbert School
04.2001 -