Victoria Huff

Postpartum/Mother-Baby: Assisted with responding to emergency situations in regards to both mothers and babies with speed, expertise, and level-headed approaches to provide optimal care, support and life-saving interventions. Provided patients and their families with compassion during situations of high anxiety, while offering insight on care being administered. Assessed both newborns and their mothers, while offering breastfeeding support and educating new mothers on proper techniques for infant care. Provide hands-on care and monitoring for mothers following childbirth, addressing both physical and emotional needs. Collaborate with OB-GYNs, pediatricians, lactation consultants, and social workers to ensure comprehensive care. Assist with patient discharge and ensure thorough understanding of aftercare instructions.

Medical/Surgical: Provided care for patients with complex diagnoses from neonates to the elderly population. Provide high-quality care to patients recovering from surgery, managing chronic conditions, or undergoing acute medical treatment in a medical-surgical setting. Assess patient conditions, monitor vital signs, and collaborate with physicians to develop individualized care plans. Administer prescribed medications, intravenous fluids, and other treatments while ensuring patient safety and comfort. Educate patients and families about disease processes, treatments, and post-discharge care instructions. Collaborate with interdisciplinary teams including physicians, physical therapists, and social workers to coordinate comprehensive care. Ensure proper documentation of patient care activities and maintain patient records in compliance with hospital policies and regulatory standards.

Delivered evidence-based care following facility policies under the direct supervision of a Registered Nurse while providing compassionate care for patients. Administered medications to help resolve or reduce patient symptoms with intramuscular, intravenous, and oral medications. Worked with an interdisciplinary team to organize and implement patient care plans and achieve goals that were set. Maintained accurate records and charted consistently in EHR system (EPIC). Continuously worked under Registered Nurses to perform patient care tasks, completing patient assessments and recommending treatment plans.

Protected patients by continuously monitoring conditions and promptly reporting problems to nurses. Improved patient quality of life by assisting with daily living activities. Handled non-medical patient care activities, including laundry, food preparation, and room cleaning. Maximized patient comfort by keeping rooms clean and consistently meeting individual needs. Offered support, companionship, and stimulation through conversation and recreation. Kept patients clean, dry, and properly cared for under direction of nurses. Supported nursing staff by helping develop and carry out effective care plans. Minimized infection risk to staff and patients, cleaning and sanitizing rooms, equipment and tools. Proficiently documented actions, vitals, and daily living activities in Cerner.

Manage the operations of the Financial Center daily ensuring an environment of excellence and accuracy by reviewing reports and coaching other team members in operational procedures, customer service, transaction accuracy as well as cash handling and client engagement. Proactively works with market leadership to collaborate and implement solutions. Ensures the financial centers are in compliance with federal guidelines and adhering to all policy and procedures while preparing financial centers for audits. Review retail branch operating policies, procedures and processes to recommend enhancements to achieve operational excellence and mitigate risk.

Partners with the branch manager by collaborating and setting up the team for success weekly. Responsible for managing the direction of work for several direct reports and developing them through coaching and feedback while being a role model and leader. Involved in the day to day operations of the teller line while ensuring to keep up to date and follow policy and procedures. Ensured branch compliance with audit and operational regulations and guidelines. Acknowledge customer issues and resolve their problems quickly and efficiently.

Proactively build clientele and relationships with customers, and establish connections with new clients through follow-up appointment setting. Created strategic financial solutions to help customers succeed financially. Opened new consumer accounts and products, as well as business accounts for customers. Helped coach other team members practiced self development by preparing for my next aspiring role as a Service manager. Participated as a risk leader with the RSC at my branch to keep the team up to date on policies, and minimize risk.