VICTORIA MARQUEZ
San Pawl Il-Bahar,51
Summary
Reliable and experienced Housekeeping Supervisor with over 10 years of experience maintaining the cleanliness and organization of hotels and offices. Skilled at performing supervise duties, deep sanitation, organizing spaces, and tending to general housekeeping tasks in a time-efficient manner. Committed to providing clients with superior service and satisfaction.
Overview
18
18
years of professional experience
Work History
Housekeeping Coordinator
be.HOTEL
- To do the papers of the room attendants' morning time coordinator and administrative duties and to ensure that everything is ready when the staff has arrived. Using Micros Opera, Excel, Microsoft word and to send emails. Dealing with reception all the time, Checking the rooms, and supervising the staff at their designated places of work.
Housekeeping Supervisor
Preluna Hotel and Spa
03.2022 - Current
- Shadowing the Housekeeping Manager while he is away. Administrative work. Using Micros Opera, Checking the rooms, and dealing with the reception all the time. Making papers for the room attendants.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
Housekeeping Supervisor
Bay street hotel complex ltd
11.2021 - 03.2022
- To do the papers of the room attendants' morning time coordinator and administrative duties and to ensure that everything is ready when the staff has arrived. Using Room Master, Excel, Microsoft word, and I.Q apps and sending emails. Dealing with reception all the time, Checking the rooms, and supervising the staff at their designated places of work.
Housekeeping Supervisor
AX Hotel
06.2016 - 08.2021
- To do the papers of the room attendants' morning time coordinator and administrative duties and to ensure that everything is ready when the staff has arrived. Using Micros Opera, Excel, Microsoft word and to send emails. Dealing with reception all the time, Checking the rooms, and supervising the staff at their designated places of work.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Data Encoder
David and Sons
05.2007 - 10.2010
- Paperwork, inputting the data in the database, using the private website, storing in an appropriate location, Inventory, and Invoices.
Education
Bachelor of Science - Liberal Arts Major in Economics
San Pablo Colleges
01.1989
Costumer Care - Hospitality
Job Plus
Malta06-2023
Team Leader
Job Plus
Malta01-2023
Graphic Design - undefined
The Computer Training Center
12.2019
Basic Information Technology - undefined
The Computer Training Center
06.2019
Introduction to Computer Programming - undefined
San Pablo Colleges
06.1988
Skills
- Ability to Multitask
- Creativity
- Problem Solving
- Decision Making
- Digital Marketing
- Ability to work in a Team
- Microsoft Office
- Leadership
- Micros Opera
- Room Master
- IQ Apps
- Content Creator
- Video Editing Skills
- Cleaning practices
- Cleaning and sanitation
- Vacuuming and sweeping
- Cleaning bathrooms
- Employee motivation
- Work prioritization
- Customer service-focused
- Task delegation
- Health and safety compliance
- Customer service focus
- Strong organization
Timeline
Housekeeping Supervisor
Preluna Hotel and Spa
03.2022 - Current
Housekeeping Supervisor
Bay street hotel complex ltd
11.2021 - 03.2022
Housekeeping Supervisor
AX Hotel
06.2016 - 08.2021
Data Encoder
David and Sons
05.2007 - 10.2010
Housekeeping Coordinator
be.HOTEL
Graphic Design - undefined
The Computer Training Center
Basic Information Technology - undefined
The Computer Training Center
Introduction to Computer Programming - undefined
San Pablo Colleges
Bachelor of Science - Liberal Arts Major in Economics
San Pablo Colleges
Costumer Care - Hospitality
Job Plus
Team Leader
Job Plus
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