Vincenzo Ventimiglia

CRM Manager:

Responsible of Microsoft Dynamics 365 CRM, check in of all incoming new Leads from marketing department, managing reports of the productivity of each single sales agents to increase productivity of the company, communicate daily reports to the owners of the company, Responsible for the call center systems Tele Dealer and cooperate with the developers to improve all the functions of the systems according to the company needs and to ensure that all agents where on call constantly with no technical problems, very good team player constantly in communication with the IT department.

Managing and updating all Clients document's divided in different country’s: Italian, Spanish and Latin America, Scandinavians countries and Arabic countries,

Approval of the new accounts, control KYC documents, C.s. via chat on the website and answer inbound calls, cooperation with the payment providers Partner.

Managing own portfolio clients,

Assisting and support all the clients for the use of the on line trading platform via phone, What’s App and emails,

Do the presentation of the trading platform to new potential client over the phone calls with remote screen and ensure to explain well all the risk of the financial trading products

demonstrate to the clients potentials return on their investments,

understand the prospect needed of the client,

managing very high volume of outbound calls

Payment Support Agent

Assisting customers via email, ticket system and live chat with financial, functional, technical problems and enquirers for the payment platform, Processing all payment for potential customers with local or foreign license, Monitor failed deposits, failed withdrawals and transactions errors, Experience working with Confluence and JIRA Check databases and transactions status on the back offices for all the most popular payments vendors.

Reviewing, avoiding fraudulent and moderating ads and user-profiles, with high accuracy at a fast pace,

Participating in regular training sessions to learn and maintain expert knowledge of publication rules, market trends and moderation best practices,

Managing time efficiently and meet deadlines required,

Agent in Risk & Compliance Department Managing daily database and document handling,

Investigate suspicious alerts (internal & external) with proper analysis and follow-up,

Monitoring of possible money laundering,

Independently determine fraudulent activity and act according to agreed procedures with regards to transaction acceptance, account blocking and further checks,

Minimising risk of possible incurred charge backs.

Account Manager Sales Agent, assist customers with financial, functional and technical problems by the phone, making high volume of incoming calls or out going calls, following the client step by step in the trading lesson to explain how to use the tools to trade the different products in the financial world and provide best service,
Creating and maintaining relationship with potential clients over the phone and provide full training for the trading on line platform in remote by any desk software.