Vivian Singleton

Prepared and baked signature cookies with strict attention to quality, food safety, and brand standards in a high volume environment.

Delivered exceptional service by greeting guests, answering questions about weekly flavors and ensuring every customer left with a smile.

Awarded Customer Service of the Year award in 2022 for outstanding guest satisfaction and professionalism.

Communicated clearly and effectively with team members to coordinate prep, baking, decorating, and front of house operations.

Handled guest concerns with professionalism and positivity, turning service issues into positive experiences.

Maintained a clean, organized, and safe work environment, following health and safety protocols.

Adapted quickly to changing tasks, guest volume, and product demands, while meeting tight deadlines during peak hours.

Assisted with opening and closing duties, including inventory, restocking, and cleaning.

Maintained high standards of cleanliness and presentation across 15+ guest rooms daily in a fast-paced, full service hotel.

Delivered prompt, courteous service to guests and resolved issues efficiently to ensure guest satisfaction.

Worked closely with housekeeping, front desk, and maintenance teams to support smooth hotel operations.

Followed strict sanitation and safety protocols to meet Marriott brand standards.

Trained new team members on cleaning and procedures, time management, and safety compliance.

Recognized for strong work ethic, attention to detail, and consistent positive guest feedback.

Provided friendly, accurate service during peak rush's in a

high- volume cafe environment.

Took personalized drink orders, maintained product knowledge, and built customer relationships.

Handled transactions, cleaned workstations, and upheld company food safety standards

Supported team members and helped train new hires in customer interactions and store procedures.