Viviana Caballero
29 8th Ave Se, Cutbank
Summary
Dynamic and results-driven professional with experience as a Correctional Officer at Corecivic, skilled in emergency response and conflict resolution. Proven ability to maintain safety and security while effectively managing inmate interactions. Adept at policy enforcement and fostering positive relationships, ensuring a secure environment and smooth operations.
Overview
4
4
years of professional experience
Work History
Correctional Officer
Corecivic
Crossroads Correctional Facility
10.2024 - Current
- Monitored inmate activities to ensure safety and security within facility.
- Conducted regular inspections of premises to identify potential hazards or contraband.
- Responded promptly to emergency situations, maintaining control and minimizing risks.
- Resolving daily inmate issues before they become significant matters, incidents.
- Make daily rounds through assigned units talking with staff and inmates, observing operations and interactions between staff and inmates in the unit, ensuring the unit is operating in a safe and secure manner and anticipates situations.
- RHU and Central operator trained. Acting SCO Ensure that services and programs are delivered to inmates assigned to the unit at a time and manner as designed.
- Assisted in helping Unit Team with moves and supply pass outs.
Sales Associate
Cavender's Boot City
Laredo, TX
06.2021 - 11.2021
- Conduct one-on-one meetings with customers regarding grievance or potential grievance matters and resolve the situation within the framework of policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Environmental Agriculture
Texas A&M University
Kingsville, TX06-2027
General Studies
JW Nixon Highschool
Laredo, TX06-2021
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Policy enforcement
- Staff management
Languages
Spanish
Native or Bilingual
Timeline
Correctional Officer
Corecivic
10.2024 - Current
Sales Associate
Cavender's Boot City
06.2021 - 11.2021
Bachelor of Science - Environmental Agriculture
Texas A&M University
General Studies
JW Nixon Highschool