Waheed Nasr

Oversaw day-to-day aviation operations, ensuring customer satisfaction and operational efficiency. Directed tactical teams by delegating tasks and balancing workload. Coordinated responses to disruptions (AOGs, delays, weather) and supported service recovery efforts with client services and commercial teams. Maintained oversight of high-profile and demonstration flights. Collaborated with flight operations management to ensure compliance with operational specifications. Optimized fleet operations by aligning aircraft availability, maintenance schedules, operational restrictions, customer preferences, and crew welfare.

• General Management of their respective Team as directed by the Head of Vista Flight Support.
• Operational management of all Flight Planners and Flight Support Agents on duty.
• Taking ownership of high-profile flights ensuring that these flights have utmost priority and focus.
• Maintain an overview of the entire VistaGlobal Fleet and to assist with and supervise all phases of all flight preparation.
• Liaise and communicate with the various AOC`s OCC teams and provide the required information to relevant departments.
• Managed scheduling and resource allocation for Vista Flight Support team, ensuring optimal coverage and efficiency.
• Ensured compliance with aviation regulations and internal policies across the VistaGlobal Fleet.
• Interfaced with high-profile clients to tailor flight support services to their specific needs and expectations.

• Led cross-departmental coordination to maximize resource allocation and improve operational outcomes.
• Optimized operational processes to enhance team productivity and efficiency in a high-pressure environment to ensure elite experience to the Clients.
• Developed and executed training programs to ensure team compliance with industry regulations and company standards.

• Managed day-to-day operations and resolved disruptions in flight schedules promptly.
• Collaborated with teams to streamline communication and operational protocols.
• Securing all services, slot and permit to guarantee same experience to all VistaGlobal Customers.

• Coordinated operations between Qatar Airways staff and ground handling teams to ensure efficiency.
• Monitored and replenished airline equipment needed for check-in and boarding processes.
• Before the check-in opens, editing the flight as per airlines guidance to ensure seamless experience for the customers, high safety level and on time departure.

• Handled and resolved passenger complaints effectively, ensuring a positive experience.
• Welcomed passengers and guided them through the check-in process, providing high-quality customer service.
• Operated check-in software to efficiently process passenger information and assign seating.
• Managed passengers' special requirements, including wheelchair assistance and additional baggage needs.
• Facilitated efficient passenger boarding through organized and orderly processes.
• Ensured compliance with international aviation regulations and airline policies.
• Conducted final inspections to verify passenger and baggage counts for accuracy.