Warren Sacco
Kirkop
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Coordinator
BOV
07.2022 - Current
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Testing in the implementation of the new payments system within BOV with a specialty in SEPA.
- I am the go to person when it comes to training the people who were using the system after go live date.
- Handle day to day queries in post implementation phase of the payments project.
- Testing of defects and challenge service providers for a better system.
- Handling of customer queries regarding their bulk payments for paying of salaries and suppliers.
- Assisting other bank departments with their testing especially when it comes to SEPA payments.
Senior Officer
BOV
01.2021 - 07.2022
- Assigning work to staff members.
- Checking that cash deliveries are all in agreement with was expected and tallying with amounts.
- Looking at camera footages when discrepancies were found and solve the issue.
- Keying in of staff leave and sick absence.
- Meetings with management to implement new and faster ways to be more efficient.
- Was an asset during the change over from manual cashiers to automatic deposit machines - training of new staff members on the usage and how to process transactions more effeciently.
Teller
BOV
06.2018 - 01.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Barista Maestro
Costa Coffee
05.2017 - 08.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Handling cash reconciliations.
- Dealing with customer complaints.
- Supervising Baristas and running store smoothly.
Machine Operator
Lourdcarm Limited
06.2015 - 06.2017
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
Education
GF Abela Junior College
Msida, MaltaSkills
- Best Practice Implementation
- Team Oversight
- Negotiation
- Application Coordinating
- Handling Complaints
- Work Planning and Prioritization
- Microsoft Office
- Verbal and Written Communication
- Leadership and Change Management
Certification
- Diploma in Leadership and Management
- Advanced Levels: English and Maltese
- Intermediate Levels: Systems of Knowledge and Environmental Science
- O' levels: English; Maltese; Mathematics; Graphical Communication; Italian; Physics; ECDL
Sports
Eager to try and train any sport to keep myself active and busy in my free time.
Timeline
Coordinator
BOV
07.2022 - Current
Senior Officer
BOV
01.2021 - 07.2022
Teller
BOV
06.2018 - 01.2021
Barista Maestro
Costa Coffee
05.2017 - 08.2018
Machine Operator
Lourdcarm Limited
06.2015 - 06.2017
GF Abela Junior College
- Diploma in Leadership and Management
- Advanced Levels: English and Maltese
- Intermediate Levels: Systems of Knowledge and Environmental Science
- O' levels: English; Maltese; Mathematics; Graphical Communication; Italian; Physics; ECDL
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