- Volunteer Travel
- I enjoy helping others and giving back to the community
- Documenting and sharing travel experiences
Wendy Kwakyewaa Yeboah
PhD Student At University Of Memphis (Communication And Film)
Memphis,TN
Summary
Dynamic and detail-oriented communication professional with extensive experience spanning higher education, digital strategy, customer service, and marketing. Skilled in research, teaching, and content creation, with a strong focus on generational communication, consumer behavior, and media-driven identity formation. Adept at bridging theory and practice to develop strategies that engage diverse audiences and foster meaningful connections. Committed to leveraging analytical, interpersonal, and digital expertise to drive impactful outcomes in academic and professional settings.
Overview
6
6
years of professional experience
1
1
Language
Work History
Graduate Teaching Assistant
University of Memphis
Memphis, TN
08.2025 - Current
- Mentored students through office hours and individualized guidance, supporting academic growth and development.
Managed two sections totaling 27 diverse learners, implementing differentiated instruction strategies to address varied learning needs.
Built strong rapport with students through open communication, fostering an inclusive and supportive classroom environment.
Evaluated and provided feedback on assignments to guide student learning and improvement.
Designed and implemented customized learning plans to enhance instructional effectiveness and student outcomes.
Customer Service Representative
TrailWest Bank
Missoula, Montana
06.2024 - 07.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Digital Strategy Intern
University of Montana
Missoula, Montana
01.2024 - 05.2024
- Conducted market research for identifying new opportunities and understanding consumer behavior.
- Maintained a strong understanding of industry trends and best practices, ensuring our company remained competitive in the digital space.
- Compiled and assessed user feedback to improve software performance to about 85%.
- Collaborated with 2 cross-functional teams to launch successful social media campaigns.
Graduate Assistant
University of Montana
08.2023 - 12.2023
- GGLI: Can giving change the world
- Engaging social responsibility through philanthropy
- Graded and assisted 25 student member projects every week.
Graduate Researcher
University of Montana institute for Tourism & Recreation Research
Missoula, Montana
08.2023 - 08.2023
- Cooke city survey for residents on if their roads should be ploughed by the government during winter.
- Data Input
- Developed a comprehensive understanding of research methodologies, enabling more efficient study design and execution.
- Recruited and filled in client surveys of about 50 people per day
Graduate Teaching Assistant
University of Montana
08.2022 - 05.2024
- Coordinated and instructed 3 in-person public speaking classes of 26 students per semester, consisting of lectures on critical thinking, research application, and foundational communication concepts.
- Facilitated small-group discussions and activities to create an environment of positive student learning and discourse while addressing individualized student learning.
Customer Service Representative/ National Service
First National Bank, Ghana
Accra
08.2019 - 08.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs which saw our KPI grow to a staggering 75% from a 40%
Education
Ph.D. - Communication And Film
University of Memphis
Memphis, TN 05.2001 -
Master of Arts - Communication Studies
University of Montana
Missoula, MT 05.2001 -
Bachelor of Arts - History
Kwame Nkrumah University of Science & Technology
Kumasi 05.2001 -
Skills
Scientific writing
Research design
Qualitative research
Data collection
Narrative inquiry
Focus groups
Literature review
Planning and scheduling
Teamwork
Teamwork and collaboration
Microsoft Excel proficiency
Problem-solving
MS Excel
Time management
Problem-solving abilities
Data entry
Multitasking
Excellent communication
Research planning
Decision-making
Self motivation
Accomplishments
AWARDS AND HONORS
- 2023 $700 Research Assistant Award, University of Montana
- 2023 $200 Travel Award, National Communication Association
- 2022 $1000 Teaching Assistant Award, University of Montana
- 2019 Dean’s Award of Excellence, KNUST
GRANTS AND FELLOWSHIPS
- 2019 Blackstone Launchpad Scholarship (Fully Funded), University of Montana
- CONFERENCE ACTIVITY
- 2023 Paper Presented, International Academic Forum (ECAH), Europe
- 2023 Presentation, National Communication Association Annual Meeting
- 2023 Presentation, Missoula Food Bank Network Academy
- 2026 (planned) Paper Accepted, Southern States Communication Association Annual Meeting
TEACHING EXPERIENCE
- University of Memphis
- COMM 2381: Oral Communication (Instructor of Record) (2025–)
- University of Montana
- Public Speaking (Instructor of Record) (2022–2025)
- Global Leadership Initiative Seminar (Co-instructor) (2023)
RESEARCH EXPERIENCE
- 2023 Graduate Researcher, Institute for Tourism & Recreation Research,
- University of Montana
- 2023 Graduate Research Assistant, Mansfield Library / U.S. Studies and Institutes
SERVICE TO THE PROFESSION
2024 Judge, Helen Hardin Honors College – Works in Progress Symposium,
University of Memphis
2023 Program Coordination Support, SUSI Program
DEPARTMENTAL AND UNIVERSITY SERVICE
2023 Graduate Student Assistant, Mansfield Library, University of Montana
COMMUNITY OUTREACH
- Soft Landing Missoula
- Teens Aloud Foundation
- University of Montana Food Zoo
RELATED PROFESSIONAL SKILLS
- Digital strategy
- Qualitative research
- Public speaking
- Intercultural communication
- Microsoft Suite
- Canva
LANGUAGES
- English — Native
- Twi — Native
PROFESSIONAL MEMBERSHIPS
- National Communication Association
- International Academic Forum
Interests
Timeline
Graduate Teaching Assistant
University of Memphis
08.2025 - Current
Customer Service Representative
TrailWest Bank
06.2024 - 07.2025
Digital Strategy Intern
University of Montana
01.2024 - 05.2024
Graduate Assistant
University of Montana
08.2023 - 12.2023
Graduate Researcher
University of Montana institute for Tourism & Recreation Research
08.2023 - 08.2023
Graduate Teaching Assistant
University of Montana
08.2022 - 05.2024
Customer Service Representative/ National Service
First National Bank, Ghana
08.2019 - 08.2022
Ph.D. - Communication And Film
University of Memphis
05.2001 -
Master of Arts - Communication Studies
University of Montana
05.2001 -
Bachelor of Arts - History
Kwame Nkrumah University of Science & Technology
05.2001 -