.Wesley Kock
Sales And Business Development
St. Julians
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Head of Sales and Commercial
Link Builders
02.2023 - Current
- Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
- Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.
- Delivered engaging presentations at industry events, showcasing company offerings and attracting prospective clients.
- Conducted regular territory analyses to ensure optimal resource allocation and maximum coverage of target markets.
- Developed strong client relationships for improved customer satisfaction and repeat business.
- Analyzed market trends to identify new opportunities for business expansion and growth.
- Increased sales revenue by implementing innovative marketing strategies and optimizing team performance.
Head of Sales and Expansion
Internet Vikings / Brand Legends
09.2020 - 01.2023
- Collaborated with product development teams for continuous improvement of offerings based on customer feedback and evolving market needs.
- Negotiated contracts with major clients, securing long-term partnerships that generated significant revenue streams.
- I ensured brand consistency across all communication materials by working closely with marketing colleagues.
- Led a high-performing sales team to consistently exceed quotas and achieve top rankings within the company.
- Mentored junior sales staff, fostering professional growth and contributing to overall team success.
- Developed strong client relationships for improved customer satisfaction and repeat business.
Customer Experience Manager
Authentic Gaming
02.2018 - 01.2019
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Coordinated closely with product development teams to incorporate user feedback into future releases, enhancing overall product offering and satisfying customers'' evolving needs.
- Implemented data-driven strategies to identify areas needing improvement in the customer journey.
- Organized quarterly workshops for continuous skill development among team members, promoting a culture of excellence in customer service delivery.
- Conducted regular performance reviews with team members, fostering professional growth and development.
Service Desk Specialist
Evolution Gaming
07.2015 - 01.2018
- Consistently met or exceeded SLA targets through diligent issue tracking and follow-up activities.
- Facilitated smooth software installations, upgrades, and patches, ensuring minimal disruption to users'' work.
- Established strong rapport with clients by consistently providing timely updates on ticket status and expected timeframes for issue resolution.
- Expedited issue resolution through clear communication between end-users, technical teams, and vendors.
- Contributed to the growth of the service desk team by participating in recruitment, onboarding, and training efforts to ensure consistent high-quality service delivery.
- Boosted user proficiency with continuous training sessions covering new software features and updates.
Sales Trainer
KPN
03.2013 - 03.2015
- Enhanced employee retention through ongoing coaching and mentoring for newly hired sales professionals.
- Maximized revenue growth by implementing effective upselling and cross-selling strategies in training curriculum.
- Boosted overall customer satisfaction rates by emphasizing the importance of exceptional service during all stages of the sales process in trainings.
- Improved overall team performance by conducting regular assessments and providing constructive feedback on individual progress.
Sales Manager
The Finance Company
03.2008 - 03.2013
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Education
Master of Science - Business Economics
Nyenrode Business University§
Breukelen 04.2001 -
Bachelor of Science - Economics
Intercollege Business School
Leiden 04.2001 -
Skills
Solution selling
Negotiation expertise
Sales operations
Sales Coaching
New Business Development
Team Management
New Market Development
Business 2 Business
Timeline
Head of Sales and Commercial
Link Builders
02.2023 - Current
Head of Sales and Expansion
Internet Vikings / Brand Legends
09.2020 - 01.2023
Customer Experience Manager
Authentic Gaming
02.2018 - 01.2019
Service Desk Specialist
Evolution Gaming
07.2015 - 01.2018
Sales Trainer
KPN
03.2013 - 03.2015
Sales Manager
The Finance Company
03.2008 - 03.2013
Master of Science - Business Economics
Nyenrode Business University§
04.2001 -
Bachelor of Science - Economics
Intercollege Business School
04.2001 -