WHITNEY CASE
Billings
Summary
Achieved high levels of client satisfaction through exceptional customer service. Enhanced team performance by fostering a reliable and hardworking culture. Managed diverse business operations, resulting in improved efficiency. Developed strong interpersonal relationships that contributed to positive business outcomes.
Overview
24
24
years of professional experience
Work History
Font Desk Clerk
Quality Inn
05.2025 - Current
- Handled check-in and check-out processes efficiently, maintaining accurate records and reservation details.
- Assisted guests with inquiries, providing information regarding amenities, local attractions, and services available in the hotel.
- Coordinated with housekeeping and maintenance staff to ensure guest rooms and public areas were clean and well-maintained.
- Processed payments and managed cash registers, ensuring accuracy in billing and financial records.
Salon Manager / Stylist
Smart Style
01.2010 - 05.2025
- Led a team of stylists, managing daily operations and ensuring a high standard of customer service.
- Scheduled appointments, managed inventory, and handled administrative tasks for efficient salon operation.
- Provided hair styling services, consultations, and product recommendations tailored to individual client needs.
- Trained new staff members on salon protocols, styling techniques, and client interaction to enhance service quality.
- Developed marketing strategies to attract new customers and maintain a loyal clientele through promotions and community events.
Front Desk
SureStay Plus
08.2020 - 12.2020
- Handled multi-line phone systems, addressing inquiries and directing calls to appropriate departments efficiently.
- Maintained accurate records of guest check-ins and check-outs, ensuring a seamless and organized flow of operations.
- Processed payments and managed cash flow, ensuring all transactions were accurately recorded and balanced at the end of shifts.
- Coordinated check-in and check-out processes, addressing guest inquiries and concerns with professionalism.
- Maintained accurate records of guest information, reservations, and billing transactions.
Stylist
Great Clips
11.2013 - 12.2019
- Provided personalized styling consultation to clients, assisting them in selecting outfits and accessories that enhance their individual style.
- Maintained an organized workspace ensuring inventory of clothing and accessories was up to date and readily accessible.
- Developed engaging client relationships through exceptional customer service and effective communication.
- Attended ongoing training sessions to stay updated on current fashion trends, enhancing expertise and service quality.
Server
Golden Corral
01.2018 - 09.2018
- Provided exceptional customer service by attentively taking orders, serving food and drinks, and ensuring a pleasant dining experience for all guests.
- Collaborated with kitchen staff to effectively communicate special requests and ensure timely delivery of meals.
- Handled cash and credit transactions accurately, maintaining a balanced cash register at the end of each shift.
- Maintained cleanliness and organization of dining areas, ensuring compliance with health and safety regulations.
- Managed customer inquiries and resolved complaints in a professional manner, enhancing customer satisfaction and retention.
Prep Cook / Cashier
Fuddruckers
05.2005 - 08.2009
- Prepared a variety of ingredients and dishes according to established recipes and specifications to ensure high quality and presentation.
- Operated kitchen equipment safely and efficiently, ensuring all tools were clean and in proper working order for daily operations.
- Collaborated with other kitchen staff to maintain a smooth workflow during peak hours, ensuring timely meal preparation and service.
- Managed cash register operations, processed customer orders, and handled financial transactions accurately and responsibly.
- Provided excellent customer service, interacting with guests to resolve issues and ensure satisfaction.
- Maintained cleanliness and organization in both cooking and service areas, adhering to health and safety standards to ensure a safe dining environment.
Manager / Assistant Manager
Movie Gallery
05.2002 - 12.2004
- Oversaw daily operations of the team, ensuring all tasks were completed efficiently and on schedule.
- Trained and developed team members, fostering a collaborative work environment that encouraged professional growth.
- Conducted regular performance reviews and provided constructive feedback to improve team productivity and morale.
- Managed a team, providing coaching, training, and performance feedback to foster a positive work environment and encourage professional growth.
- Collaborated with upper management on policy development, operational improvements, and project management initiatives.
Education
Degree - Cosmetology
Academy of Nail, Skin and Hair
03.2026
Skills
- Provided outstanding customer service by promptly addressing inquiries and resolving issues
- Oversaw management operations to optimize team performance and productivity
- Directed organizational initiatives aimed at optimizing operational efficiency
- Oversaw scheduling operations to enhance resource allocation and maximize team productivity
- Compiled and analyzed comprehensive reports to guide strategic decision-making
- Oversaw payroll administration to guarantee timely and precise employee compensation
- Oversaw invoicing processes to guarantee timely and precise billing
- Exhibited swift mastery of new skills and knowledge across varied environments
- Exhibited proactive engagement in acquiring new skills and knowledge within professional environments
- Optimized operational efficiency by applying expertise in computer systems
Timeline
Font Desk Clerk
Quality Inn
05.2025 - Current
Front Desk
SureStay Plus
08.2020 - 12.2020
Server
Golden Corral
01.2018 - 09.2018
Stylist
Great Clips
11.2013 - 12.2019
Salon Manager / Stylist
Smart Style
01.2010 - 05.2025
Prep Cook / Cashier
Fuddruckers
05.2005 - 08.2009
Manager / Assistant Manager
Movie Gallery
05.2002 - 12.2004
Degree - Cosmetology
Academy of Nail, Skin and Hair