Summary
Overview
Work History
Skills
Certification
Awards
Timeline
Generic

William McGlenn

Network Operations Branch Chief
Helena,MT

Summary

Dynamic Network Manager with over ten years of expertise in information technology, information assurance, and systems administration. Recognized for a strong commitment to excellence, exceptional attention to detail, and advanced troubleshooting capabilities. Proficient in administering and managing diverse information systems and data network infrastructures, consistently optimizing operations to enhance reliability. Proven ability to provide effective leadership that fosters team collaboration and communication, driving successful project outcomes.

Overview

14
14
years of professional experience
10
10
Certifications

Work History

Network Operations Branch Chief

Montana Army National Guard
12.2024 - Current
  • Serve as a Cooperative Agreement Program Manager, managing an award totaling $450,000.
  • Perform the role of funds manager for three separate programs totaling $660,000. Identified and disconnected 26 unused telecommunication circuits statewide, saving $5,511 in monthly expenses.
    Disconnected 20 analog telephone lines and replaced them with existing infrastructure IP-based solutions.
    Serve as the project manager for upgrading or switching SIP service providers, leading to a monthly cost saving of $325.00, while also providing redundant circuits.
    Manages the budget in compliance with Fiscal Law and governing regulations. Provides briefings, attends meetings, analyzes financial data, and delivers metrics as required. Coordinate with internet service providers to secure circuits and facilitate build-outs across the state, encompassing both new construction and existing site enhancements.
    Collaborate with State of Montana partners and service providers to upgrade existing IQ circuits to newer DIA circuits, reducing monthly recurring costs by $800. Ensure compliance with FAR/DFARS regulations for both federal procurements and Cooperative Agreement awards.
    Serve as the contracting officer representative on several supply and service contracts.
    Developed scope of work, performance work statements, and deliverables. While maintaining compliance with FAR and DFAR regulations.
    o Cell Phones: $60,000
    o SD-Wanz
    o Firewalls
    o Backup Repositories: $57,000
    o VxRail HCI Datacenter: $725,000
    o 80+ MFD Fleet refresh: $683,000

    Supervisory

    • Advises and provides counsel to employees regarding the policies, procedures, and directives of management.
    Develops, modifies, and/or interprets performance standards.
     . Explains performance expectations to employees and provides regular feedback on strengths and weaknesses.
     Approves master leave schedule assuring adequate coverage for peak workloads and
    traditional holiday vacation time
     Discharges security responsibilities by ensuring education and compliance with security
    directives for employees with access to classified or sensitive material
     reviews position descriptions to ensure accuracy, and the most effective utilization of personnel
    resources
     Selects or recommends selection of candidates for vacancies, promotions, details, and
    reassignments in consideration of skills and qualifications, mission requirements, and EEO and
    diversity objectives
     Process Time off awards and monetary awards for employees.
    Identifies employee developmental needs and provides or arranges for training (formal and on-the-job) to maintain and improve job performance. Directly oversees and advises on the execution of network, systems, telecommunications, and other IT infrastructure projects. Outlines project priorities, defines milestones, and adjusts project schedules to achieve short- and long-range organizational goals. Coordinates with project stakeholders and representatives, identifies challenges, and formulates solution strategies. Forecasts and researches IT initiatives for the implementation of future technologies. Communicates effectively with technical staff as well as non-technical personnel to interpret the technological requirements of the organization. Seeks cost-effective and fiscally responsible solutions. Maintains situational awareness of evolving organizational needs and future operational requirements, identifies shortfalls, and proficiently adjusts the operational budget accordingly.

Senior Systems Administrator (GS-2210-12)

Montana Army National Guard (MTARNG)
05.2023 - Current
  • Serves as the Senior System Administrator responsible for all Information Systems to include 75 virtual and physical machines running Server 2012/2016/2019, Red Hat Linux and others within the MTARNG IT Infrastructure.
  • Provides executive leadership, and direction to the systems administration team responsible for planning, implementing, modifying, and troubleshooting the production and disaster recovery datacenters.
  • Responsible for the testing, installation, monitoring and maintenance of a diverse infrastructure of server hardware and software.
  • Resolves inquiries and advises staff on issues regarding access and availability of datacenter technologies.
  • Advises supervisor on any staffing problems involving the systems administration team and what impact that may have on provided IT services.
  • Serves as contractor officer representative and project leader on multiple contracts totaling almost two million dollars. Responsible for contract documentation, market research, budget availability, evaluation of quotes, and implementation.
  • Collaborates with and delegates work to system administration team to ensure strategic goals and objectives are met.
  • Participates in change control board and serves as a technical advisor to supervisors and senior level managers.
  • Manages and monitors internal control systems to ensure appropriate use of staffing resources.
  • Provides advice and guidance to systems administration team on both technical and administrative matters.
  • Participates in special committees and budget meetings intended to ensure invoices are promptly paid, required hardware and software is acquired and training needs are met.
  • Collaborates with supervisors and managers in the development of strategic objectives to ensure functionality and enhancement of the services offered by the department.
  • Evaluates the system administration teams technical performance and provides recommendations to management regarding succession planning.
  • Acts as the project manager and leads the work of the system administration team including establishing broad objectives, priorities, schedules, and evaluates team members performance.
  • Determines training requirements and establishes formal training plans to ensure the development and retention of a highly capable workforce.
  • Serves as contractor’s liaison providing technical and logistical support and solves problems relating to the procurement, delivery and installation of hardware and software throughout the state of Montana.
  • Maintains professional relationships with manufacturers and vendors ensuring the MTARNG’s network architecture and vendor provided software follows industry best practices.
  • Recruits, interviews, and refers qualified applicants for entry-level, professional, and technical positions.
  • $90,000 /year. Monday – Friday 40 hours per week.

Systems Administrator (GS-2210-11)

Montana Army National Guard (MTARNG)
07.2020 - 05.2023
  • Engineered, coordinated, implemented, and optimized all MTARNG Information Systems to include 75 virtual machines running Server 2012/2016/2019, Red Hat Linux and others within the MTARNG IT Infrastructure.
  • Performed the duties of Lead Systems Administrator for the MTARNG Datacenters spanning across multiple Wide Area Network (WAN).
  • Independently managed a multi-cluster vSphere environment for primary and COOP datacenter sites, utilizing physical and virtual storage area network (SAN) systems.
  • Prepared presentations and briefings on network designs and complex software package integrations.
  • Maintained the functionality of numerous software applications on a myriad of hardware platforms ensuring efficient integration and compatibility within the network infrastructure.
  • Developed documentation on standard operating procedures and network configurations to maintain high availability of critical systems.
  • Coordinated with vendors, team members and other technical support personnel to ensure benchmarks and performance measurements are being met.
  • Fulfilled the role as project leader and technical solutions specialist to integrate a multifaceted program managed system onto the secure Department of Defense (DoD) network.
  • Performed site surveys for current and future DoD elements to include Program Managed systems with unique requirements.
  • Researched and coordinates with potential vendors to procure software and hardware that optimize the performance and dependability of the network.
  • Provided training in the administration and maintenance tasks involved with the management of the production vSphere environment to data processing staff.
  • Accountable for the planning and scheduling of appropriate maintenance windows to ensure minimal downtime for the installation of hardware and software updates.
  • Developed policy plans and procedures as well as validates the state of Continuity of Operations (COOP) procedures for disaster recovery.
  • Updated vendors to include Dell, VMware, Veeam and HP on authorized users and case managers ensuring accurate contact information for future incident reporting requiring vendor support.
  • Managed the warranties and subscription licensing for MTARNG datacenter hardware and software support.
  • Maintained spreadsheets for ongoing licensure dates and deadline times for multiple hardware platforms and software services.
  • Documented detailed records of protective measures in place to ensure user/system data is stored securely.
  • Trained team members on appropriate remedial actions to confirm backup processes are successful.
  • Employed the use of Veeam One to manage, analyze, and track backup data statistics.
  • Leveraged advanced PowerShell scripting capabilities to automate remote access server administration tasks.
  • Utilized PowerCLI to evaluate network servers resource consumption, trends, and analytics.
  • Developed, proofread, and revised contracting and procurement documents to include, Performance Work Statements, Independent Government Cost estimates, Lease vs Buy Memos and various statements of work.
  • Conducted market research, evaluation and cost benefit analyses of proposed hardware/software changes considering any effects on existing infrastructure.
  • $80,000 /year. Monday – Friday 40 hours per week.

Network Administrator

Department of Military Affairs
07.2018 - 07.2020
  • Utilized command line interface applications such as Putty/SSH and SecureCRT to configure and troubleshoot switches, hubs and layer 3 networking components.
  • Diagnosed system failures and connectivity issues using Cisco Identity Services Platform (ISE) and Cisco Command Line Interface (CLI) to isolate source of problem between equipment, system software loads and various applications.
  • Assumed the role as lead technical coordinator to migrate the Distance Learning Wide Area Network spanning eighteen sites onto the existing Montana Army National Guard network.
  • Assisted in the implementation of 802.1x Network Access Control across the Local Area Network and Wide Area Network.
  • Developed standard operating procedures, bulletins and guidelines assisting in the operation and use of various software fixes.
  • Coordinated and deployed new or modified software applications, operating systems and hardware while considering factors such as compatibility, conversion and implementation costs.
  • Provide guidance and training recommendations to Distance Learning Computer Support Specialist.
  • Advised computer support specialist on short-term and long-term strategic goals to support customer needs.
  • Procured and directed the assessment and testing of vendor provided commercial off the shelf software (COTS).
  • Contributed to development plans and strategies for the necessary acquisition to support future automation of hardware and software requirements.
  • Evaluate and modify backup and recovery strategies employing the use of Veeam technologies integrated into the production VMware vSphere Cluster.
  • Assist in the design and modification of the production network storage structure and correlation between information systems.
  • Create and maintain back-end networks for Dell Compellent Storage Area Network (SAN) and disaster recovery networks.
  • Serve as a Systems Administrator and technical specialist in the configuration, update and maintenance of our VMware Horizon Virtual Desktop Infrastructure (VDI).
  • Employ the use of desktop analytic and machine usage platforms to examine and identify inefficiencies in order to resolve and optimize VDI Windows 10 Gold Image creation and performance.
  • Install and configure VDI Cluster at Continuity of Operations Site (COOP) to assess the capabilities of a VDI Cloud Pod Architecture.
  • Provide technical assistance and input to personnel involved in system design, programming, database design, disaster recovery and COOP technologies.
  • Perform system administrative responsibilities on assigned servers to include system software changes, operating system releases and preserve the operational status of systems.
  • Review and implement local policies and Active Directory group membership to ensure system access and network rights are accurate and in accordance with applicable policies.
  • Ensure network security posture is in compliance with National Guard Bureau (NGB) regulations, state policy and DISA CSD Security Technical Implementation Guidelines (STIGS).
  • Interface and coordinate with customer to resolve service requests in a timely manner and ensure customer needs are met.
  • $60,000 /year. Monday - Friday 40 Hours per week

Computer Support Specialist

Department of Military Affairs
02.2016 - 07.2018
  • Defined and documented the network topology and systems storage requirements for state government department.
  • Monitored and provided technical assistance to Windows Server system backup and recovery strategies.
  • Installed and performed minor repairs to workstation hardware and software on personal computers and data systems.
  • Diagnosed system failures between hardware and software application programs and document the source of the problem.
  • Provide technical assistance to customers to minimize disruptions of computer operations.
  • Updated, serviced and performed troubleshooting in department websites hosted on multiple computing platforms.
  • Managed department smartphones using VMware AirWatch mobile device management tools.
  • Implemented antivirus network monitoring console to improve network device security and optimize distributed software.
  • Installed, configured and maintained VSphere cluster hosting department’s production information systems.
  • Evaluated and prioritized support requests using network diagnostic tools to isolate and resolve problems during normal and surge workloads.
  • Conducted data management tuning processes and provided recommendation to senior leadership on performance enhancements.
  • Ensured users accomplished required training to gain access to systems and maintained accurate records of authorized users.
  • Troubleshoot and modified VMware Horizon Virtual desktop infrastructure.
  • Utilized configuration management software to ensure proper development, deployment and maintenance of essential software.
  • Developed and continuously enhanced plans and procedures for remote installation of applications and upgrades using open source, Novell Micro Focus, and Dell KACE solutions.
  • Ensured asset management software produces accurate utilization reports, hardware and software inventory.
  • Assessed user and machine usage using Splunk data analytic software to identify traffic patterns and take corrective action to optimize network performance and consistency.
  • Analyzed and evaluated the impact of proposed hardware/software changes on the current and future network environment.
  • Trained and instructed users on network resources available to them to increase proficiency.
  • Documented and maintained installation and configuration parameters.
  • Recognized and communicated potential outages or failures to users, stakeholders and IT leadership.
  • Customized and implemented operating systems to ensure proper integration and functionality.
  • Interacted with peers and vendors to resolve current and future hardware and software platform malfunctions.
  • $52,000 per year. Monday – Friday 40 Hours per week

Data Network Specialist

United States Marine Corps, Honorable Discharge
01.2012 - 09.2015
  • Maintained consistent network stability for 7 different types of Broadband Global Access Network suites.
  • Supervised daily operations of Command, Control, Communication and Computer (C4IM) Information Systems and Services while supporting operations overseas.
  • Provided liaison and consulting services between Department of Defense, NATO allies and other regional operating units.
  • Employ the use of various routing protocols to establish trust relationships to include: OSPF, EIGRP, and RIP.
  • Managed the planning, optimization, and maintenance of both static and mobile Local Area Networks (LAN’s) and Wide Area Networks (WAN’s)
  • Provided communication assistance and advisory services to headquarter staff elements over three separate networks.
  • Monitored network to ensure systems reliability to users spanning vast geographic distances.
  • Sustained full accountability of over two million dollars’ worth of communication devices for 9 months.
  • Increased operational efficiency by developing unit wide policies and instructions for video conferencing systems.
  • Developed operating procedures to quickly sanitize classified mediums while also providing mobile communication solutions to leadership.
  • Ensured proper power requirements for all communication gear were met while working internationally often with unstable voltage.
  • Established and conducted review of employee performance standards and recommended promotions or awards in recognition of outstanding performance.
  • Identified appropriate training and career development opportunities for subordinates.
  • Resolved simple employee grievances and complaints and took appropriate corrective action if warranted.
  • Recommended training and ensured required training were met guaranteeing a trained and efficient workforce.
  • Trained, supervised, and evaluated 10 personnel on a daily basis.
  • Provided on the job training and distributed workloads among employees.
  • $45,000 per year. Monday – Friday 50 Hours per week

Skills

  • VMware vSphere management

  • VDI VMware Horizon

  • VEEAM Backup & Replication

  • PowerShell / PowerCLI

  • VSAN / SAN / NAS

  • Windows Server 2012, 2016, 2019

  • Secret Clearance

  • Project coordination

  • Training and Development

  • Contract management

  • Executive Relationships

  • Strategic Planning

  • Conflict Resolution

  • Coaching and Training

  • Grant management expertise

Certification

Introduction to Grants and Cooperative Agreements August, 2023 Management Concepts

Awards

Navy and Marine Corps Achievement Medal January – September 2014 Superior performance while serving as a radio operator and data systems chief during Afghanistan deployment.

Timeline

Network Operations Branch Chief

Montana Army National Guard
12.2024 - Current

Senior Systems Administrator (GS-2210-12)

Montana Army National Guard (MTARNG)
05.2023 - Current

Systems Administrator (GS-2210-11)

Montana Army National Guard (MTARNG)
07.2020 - 05.2023

Network Administrator

Department of Military Affairs
07.2018 - 07.2020

Computer Support Specialist

Department of Military Affairs
02.2016 - 07.2018

Data Network Specialist

United States Marine Corps, Honorable Discharge
01.2012 - 09.2015

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William McGlennNetwork Operations Branch Chief