William Watson
Helena
Summary
Dynamic and results-driven Department Manager with a proven track record of enhancing retail store performance and driving district revenue. Skilled in managing teams of up to 15 staff members while demonstrating exceptional client and project management abilities. Recognized for developing innovative loss prevention strategies that achieved a 47% reduction in shrinkage rates and effectively resolving client conflicts to protect key accounts. Committed to continuous improvement in healthcare administration, with extensive training experience as an Access Specialist and Epic Super User, aiming to contribute to quality enhancement and risk management initiatives within medical organizations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
St. Peter's Health
Helena, MT
03.2021 - Current
- My job is to be the first face a patient sees. That smile and greeting let the patient know I am there for them. My job also entails scanning and running insurance, building schedule templates, scanning and faxing orders, answering phone calls, taking messages, checking patients in, and rescheduling patients. My job is to build a rapport with patients, co-workers, and providers so patients return.
PCA/Med Tech
Touchmark
Helena, MT
12.2018 - 03.2021
- Personal Care Giver and Med Tech. I enrich each resident’s day and evening as though it were my own.
Direct Support Staff
Spring Meadow Resources
Helena, MT
04.2018 - 12.2018
- I currently am an overnight DSP. I do primary house care and grooming, dressing, toileting, and cooking for clients.
SALES ASSOCIATE
BATTERIES PLUS
11.2015 - 10.2017
- Performed troubleshooting on electronic systems and completed repairs. Tested new methods and adhered to quality control procedures. Prepared reports of tests and recommended system upgrades.
DEPARTMENT MANAGER
PETCO
10.2013 - 09.2015
- Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking, and reconciling cash receipts. Addressed and corrected sales staff communication issues tactfully and effectively.
PRIVATE CONTRACTOR
CONSTRUCTION
01.2009 - 11.2012
- Built and disassembled scaffolds, bracing, and barricades. Assisted skilled workers with construction projects in all rough and finished carpentry phases. Installed and repaired roofs, flashings, and surfaces. Mentored junior team members, guiding proper techniques and safety. Completed indoor and outdoor residential and commercial construction projects.
US Navy
UNITED STATES NAVY
08.2001 - 10.2004
- I have coordinated port visits and fleet operations domestically and abroad and reviewed and edited correspondence before release and submission for signature. Logged and filed classified documents—effective decision-maker in high-pressure environments. I maintained complete accountability during the redeployment of all sensitive items and communication equipment.
Education
Bachelor of Science - Healthcare Administration
Grand Canyon University
Phoenix, AZ03-2025
ASSOCIATES - Landscape Architecture
NORTHWEST COMMUNITY COLLEGE
01-2005
High school diploma - General Studies
Powell High School
Powell, WY05-2001
Skills
- Direct Support
- Direct Care
- Personal Care
- CNA (former)
- CPR certified
- Receptionist
- Microsoft Word
- Medical Records
- Critical Care Experience
- Medication Administration
- Customer service
- Data entry
- Microsoft Office
- Front desk operations
- Appointment scheduling
- HIPAA compliance
- Medical terminology
- Epic Super User
Certification
- CPR/First Aid February 2019 to February 2021
- MANDT June 2018 to June 2019
- Driver's license
Timeline
Patient Access Specialist
St. Peter's Health
03.2021 - Current
PCA/Med Tech
Touchmark
12.2018 - 03.2021
Direct Support Staff
Spring Meadow Resources
04.2018 - 12.2018
SALES ASSOCIATE
BATTERIES PLUS
11.2015 - 10.2017
DEPARTMENT MANAGER
PETCO
10.2013 - 09.2015
PRIVATE CONTRACTOR
CONSTRUCTION
01.2009 - 11.2012
US Navy
UNITED STATES NAVY
08.2001 - 10.2004
ASSOCIATES - Landscape Architecture
NORTHWEST COMMUNITY COLLEGE
High school diploma - General Studies
Powell High School
Bachelor of Science - Healthcare Administration
Grand Canyon University
Assessments
- Medical receptionist skills – Proficient January 2021 Managing physician schedules and maintaining accurate patient records Full results: Proficient
- Customer service – Proficient October 2020 Identifying and resolving everyday customer issues. Full results: Excelled
- Electronic health records: Best practices – Proficient October 2020 Knowledge of EHR data, associated privacy regulations, and best practices for EHR use. Full results: Proficient
- Work style: Reliability – Completed January 2021 Tendency to be reliable, dependable, and act with integrity at work
Additional Information
- Fast learning
- Perform well in high-demand, fast-paced environments.
- Problem resolving
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Epic, Meditech
- Outstanding communication skill
- M-F schedule due to school
- Time Management
- Multi-Task Management