William A Wong

• Operates a delivery vehicle to transport packages efficiently within designated routes.
• Completes on-time deliveries by choosing the best and most efficient routes.
• Communicates customer complaints, requests, and feedback to company management for swift resolution.
• Completes rush deliveries on tight timetables to satisfy customer needs.
• Delivers packages to customers' doorsteps and business offices.
• Loads the truck and properly secures items to prevent damage for deliveries.
• Verifies daily deliveries against shipping instructions before delivering to customers.
• Operates vehicle safely in highly congested areas, with no traffic violations.
• Maintains accurate financial records by collecting and documenting timely and past-due customer payments.
• Inspects truck equipment and supplies, and reports problems and safety hazards to supervisors following each shift.
• Performs a walk-around on the delivery vehicle before beginning the shift to verify correct and safe operating order.
• Fosters positive working relationships with regular customers.
• Keeps detailed records of completed or in-progress deliveries using hand-held devices and camera images.
• Refills the truck after completing deliveries to return it in ready-to-use condition.
• Checks loads against documentation before completing final delivery at destinations.
• Inspects trucks and trailers before each trip to assess safety, and identify maintenance concerns.
• Records each delivery using proper paperwork before leaving the warehouse.
• Coordinates efficient routes for optimal delivery scheduling and maximum daily performance.
• Successfully avoids time delivery delays by carefully planning best routes.
• Handles basic upkeep and emergency repairs on delivery vehicles.
• Operates delivery vehicle to transport packages efficiently within designated routes.

Took a leave of absence from work, to sell home and move from California to Montana.

• Responsible for managing and over seeing more than 20 drivers and 2 1/2 million dollars worth of machinery on a daily basis.
• Dispatched and scheduled all deliveries across Northern California and Western Nevada, accommodating 250+ customers.
• Prepared necessary paperwork and administered all invoices on spreadsheets and maintained records of all documents.
• Trained and taught delivery and truck driving to new hires with no experience behind the wheel with a CDL license.

• Custom order door quotes working with vendors and customers making all variations of size and species imaginable for custom homes.
• Insured customers, and taught fellow team members how custom engineered door systems would operate and function with longevity behind experience.
• Worked as a team player, problem solving the modernization of old commercial buildings being updated to current ADA building codes.

• Maintained and repaired machinery for door shop production along with trained new employees proper safety of shop power tools and function.
• Scheduled staff vacation days while keeping production continuous, while increasing volume as the company grew.
• Managed and prioritized all production during the transition of new vendors as business expanded in commercial applications.

• Transported State Senators and staff across state for legislative committees and hearings.
• Would accompany Senators to hearings and luncheons where classified information was being discussed and confidentiality was top priority.
• Was responsible for getting original documents to and from law offices and the Capitol.
• Required to work 24hr on call shifts for one week, every other month, which included being out of town.

• Scanned and sorted all incoming mail addressed to the State Capitol building for all kinds of threats and explosives.
• Worked with California Highway Patrol when threats were deemed possible to prevent any situations from arising at the Capitol building.
• Implemented protocols that helped expedite flow of incoming packages, and kept track of repeat offenders who would be investigated by the FBI.

• Worked on production team hanging interior doors and building closet packages.
• Scheduled, loaded, and delivered based off completion of orders and customers requirements.
• Developed customer service skills and learned the importance of communication, commitment and professionalism.