Summary
Overview
Work History
Education
Skills
Timeline
Generic

Xavier Portlli

Ħal Qormi

Summary

Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales. Established Telemarketer with top-notch closing talents. Patient and sensitive to customers' apprehensions and needs. Offers mastery in Word, Excel, PowerPoint, Outlook and computer dialing software.

Overview

2
2
years of professional experience

Work History

Telesales Agent

Melita
12.2023 - Current
  • Retained existing customers by providing exceptional service, staying informed on product updates, and offering tailored solutions based on individual needs.
  • Monitored personal performance metrics closely, identifying areas of improvement and implementing strategies for continuous growth within the role.
  • Developed strong rapport with clients by maintaining a professional demeanor and ensuring a positive customer experience in each interaction.
  • Navigated challenging situations with clients calmly and diplomatically, preserving relationships while upholding company policies.
  • Contributed to a positive work environment by maintaining a professional attitude, seeking feedback, and offering constructive criticism when appropriate.
  • Expanded client base through targeted prospecting efforts, generating new leads for the company''s products or services.
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues through active listening and effective communication.

Shop Attendant

Izibet
06.2022 - 11.2023
  • Ensured customer safety by promptly addressing spills, obstructions, or other hazards in the store area.
  • Streamlined cashier operations through proper handling of cash transactions and credit card processing.
  • Upheld store policies, resulting in a well-regulated shopping experience for all patrons.
  • Assisted in boosting sales through engaging product demonstrations and personalized recommendations.
  • Handled returns and exchanges smoothly while adhering to company guidelines, ensuring customer satisfaction throughout the process.
  • Assisted in training new employees on store procedures and best practices to maintain consistency across the staff team.
  • Addressed escalated customer complaints professionally while offering appropriate solutions maintaining a positive brand image.
  • Maintained a clean and organized store environment, leading to increased foot traffic.
  • Used POS system to process customer cash, credit and debit transactions.

Education

I.T.

Mcast
Rahal Gdid
04.2001 -

Skills

  • Goal-Oriented

  • Objection handling

  • Sales Strategies

  • Cold-calling

  • CRM software proficiency

  • Order Processing

  • Customer Service

  • Customer Database Maintenance

  • Upselling and Cross Selling

  • CRM Software

  • Outbound and inbound calls

  • Attention to Detail

  • Sales proficiency

  • Product and service knowledge

  • Statistics

  • Mathematics proficiency

  • Inbound Call Management

  • Appointment Scheduling

  • Complaint resolution

  • Sales Techniques

  • Product Sales

  • Product Knowledge

    • Timeline

    Telesales Agent

    Melita
    12.2023 - Current

    Shop Attendant

    Izibet
    06.2022 - 11.2023

    I.T.

    Mcast
    04.2001 -

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