Xochitl Puga
Missoula
Summary
Experienced with strategic leadership, operational management, and team development. Utilizes collaborative approach to drive productivity and innovation. Track record of effective resource allocation and stakeholder engagement.
Overview
6
6
years of professional experience
Work History
Manager Director
Wonder Years Child Care Center
09.2020 - 06.2025
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Conducted quality, timely performance feedback and performance appraisals.
- Monitored staff performance and addressed issues.
- Increased revenue through strategic business development initiatives and strong client relationships.
- Championed change management efforts, successfully guiding the organization through periods of transition and growth.
- Established key performance metrics to track progress towards goals, enabling data-driven decision-making across the organization.
- Built strong professional networks within the industry that led to increased referrals and partnership opportunities.
Stylist Sales Associate
Maurices
04.2019 - 06.2020
- Boosted sales by educating clients on merchandise, events and upcoming promotions.
- Maintained store to exacting visual standards by building attractive displays and merchandising products.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Delivered best-in-class stylist services to customers to build brand and drive business.
Education
High School Diploma -
Caldwell High School
05.2018
Some College (No Degree) -
College of Western Idaho
Nampa, IDSkills
- Cross-functional team leadership
- Verbal and Written Communication
- Effective time management
- Strategic Planning
- Staff training and development
- Operations management
- Human resources management
- Decision-making
- Policy implementation
- Complex Problem-solving
- Emergency response
- Customer service
- Clear communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager Director
Wonder Years Child Care Center
09.2020 - 06.2025
Stylist Sales Associate
Maurices
04.2019 - 06.2020
Some College (No Degree) -
College of Western Idaho
High School Diploma -
Caldwell High School
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