Yancy LIU

• Assisting the expats mainly from China to obtain residency or citizenship in Malta.
• Presented contracts to clients and landlords, answered questions and obtained signatures.
• Handling properties’ reports received from Residency Malta Agent.
• Documented accurate data on customer relationships to maintain strong ties and customer satisfaction.
• Kept detailed records of daily activities through online customer database.
• Account duties. e.g., payments for the rental.
• Data analysis

Working place: Audit and Customer Complaints Management department of headquarter.

• Investigation for non-performing loan and identification of responsibility. Reporting quarterly.
• Provided administrative and management assistance to auditor and directed activities in office.
• Performed analysis and research to compile data to submit to auditor for special projects.
• Administrator of Customer Complaints. Manage the procedure of Customer Complaints handling for the branches. Reporting and analyzing the statistic of Customer Complaints management.

Working place: E-banking and individual business department of headquarter.

• Statistical Clerk. Handling the statements of the business performance monthly or seasonally, analysis and process the data, get the rank of the performance of each branch.
• Sale executive of wealth management products. Promoting the wealth management products, manage the system of wealth management products.
• Administrator of the POS business. Promote the POS business, manage the system of the POS business. Record the performance of each branch and deal with the quarterly reports.

Working place: Bank branch.

• Filing the documents of costumers, analysis the loan data and reporting monthly and quarterly.

Working place: Bank branch.

• Processed customer transactions promptly, minimizing wait times.
• Educated customers on use of banking website and mobile apps.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.