Yanika Costa
Business Operations Customer Relationship Management Procurement Commercial Support
Qormi,Malta
Summary
Business Operations and Customer Relationship professional with over 20 years of experience across customer service, procurement, commercial support, inventory management, logistics coordination, administration, and business operations.
Experienced in supporting engineering, maintenance, procurement, retail, technology, and hospitality environments, with a proven ability to improve processes, strengthen customer and supplier relationships, and coordinate cross-functional operations to achieve business objectives.
Recognized for strong organizational skills, commercial awareness, problem-solving abilities, and a customer-focused approach. Comfortable managing multiple priorities while maintaining high standards of service, accuracy, and operational efficiency.
Recently completed a Postgraduate Diploma with Merit (Level 7) through Henley Business School, University of Reading, further strengthening expertise in business, leadership, and management.
Overview
3
3
Languages
24
24
years of professional experience
Work History
Customer Relationship Executive
TCC Industrial Technologies
Mosta, Malta
07.2023 - Current
- Managed Approximately 25 key client relationships, ensuring high levels of satisfaction and loyalty.
- Coordinated quotations and sales processes and maintained accurate ERP/CRM records.
- Collaborated with sales, purchasing, warehouse, and logistics teams to streamline operations.
- Resolved customer issues promptly, enhancing service quality and client retention.
- Supported commercial operations, contributing to business growth and profitability.
General Manager
Temple Group
01.2022 - 06.2023
- Led daily operations and managed a team of 7 employees, fostering a collaborative work environment.
- Oversaw a comprehensive refurbishment project, enhancing the company's facilities and brand image.
- Implemented a new Point of Sale (POS) system, improving transaction efficiency and accuracy.
- Developed and executed a strategic pricing strategy, optimizing revenue and market competitiveness.
- Coordinated regular stock takes, ensuring optimal inventory levels and reducing waste.
- Managed supplier relationships, negotiating favorable terms and ensuring quality standards.
- Prepared detailed financial reports and budgets, supporting informed decision-making and financial planning.
Managing Director & Co-Founder
ReachIT Ltd
11.2017 - 12.2021
- Founded and grew a technology business, overseeing all aspects of operations, finance, and strategy.
- Cultivated strong customer relationships, ensuring high levels of satisfaction and repeat business.
- Negotiated with suppliers to secure favorable contracts and pricing, enhancing profitability.
- Led project management efforts, ensuring timely and successful delivery of client solutions.
- Directed marketing initiatives, increasing brand visibility and market share.
- Drove business development activities, identifying new opportunities and expanding the company's client base.
Brand Manager
Unpaused Co. Ltd
01.2013 - 01.2017
- Managed a portfolio of 45 wholesale accounts, building and maintaining strong client relationships.
- Oversaw stock planning and inventory management, ensuring product availability and minimizing overstock.
- Developed and executed marketing campaigns, enhancing brand awareness and driving sales.
- Coordinated product planning, aligning offerings with market trends and customer preferences.
- Analyzed sales data to inform strategic decisions and improve product offerings.
Stock Analyst
Hudson Holdings
01.2011 - 01.2013
- Conducted detailed inventory analysis, forecasting, and replenishment to optimize stock levels.
- Provided reporting and support for retail operations, enhancing efficiency and profitability.
- Collaborated with procurement and sales teams to align inventory with market demand.
Customer Service & Administration
Vivendo Group
01.2008 - 01.2011
- Provided exceptional customer service, handling inquiries and resolving issues promptly.
- Managed appointment scheduling, invoicing, and general office administration.
- Supported office operations, ensuring a smooth and efficient work environment.
Hospitality Roles
Café Cordina, Café Royale & Portomaso
01.2003 - 01.2008
- Delivered high-quality customer service in fast-paced hospitality settings.
- Performed bar, waitressing, and catering duties, ensuring customer satisfaction.
- Assisted in event planning and execution, contributing to the success of various functions.
Education
Postgraduate Diploma with Merit -
Henley Business School / University of Reading
Birkirkara, Malta09-2026
O' Levels -
Maria Assumpta Girls Secondary School
HamrunEuropean Computer Driving Licence -
TCTC
NaxxarSkills
Customer & Key Account Management
Commercial & Sales Support
Business Development & Supplier Negotiation
Procurement & Inventory Management
ERP, CRM & Business Systems
Logistics & Operational Planning
Process & Project Management
Leadership, Budgeting & Reporting
Timeline
Customer Relationship Executive
TCC Industrial Technologies
07.2023 - Current
General Manager
Temple Group
01.2022 - 06.2023
Managing Director & Co-Founder
ReachIT Ltd
11.2017 - 12.2021
Brand Manager
Unpaused Co. Ltd
01.2013 - 01.2017
Stock Analyst
Hudson Holdings
01.2011 - 01.2013
Customer Service & Administration
Vivendo Group
01.2008 - 01.2011
Hospitality Roles
Café Cordina, Café Royale & Portomaso
01.2003 - 01.2008
Postgraduate Diploma with Merit -
Henley Business School / University of Reading
O' Levels -
Maria Assumpta Girls Secondary School
European Computer Driving Licence -
TCTC