Yanika Galdes

• Assisted in budget reporting, ensuring alignment with company goals and objectives.
• Compiling of financial reports from different entities and reviewing of management accounts
• Preparing ad hoc reports for management and commercial teams.
• Working closely with Group CFO and manager on implementing proper control functions, and gathering data on effectiveness of internal control.

• Maintained a clean and organized shop.
• Contributed to team success by supporting colleagues during peak periods or staff shortages.
• Collaborated with team members to achieve overall store goals and objectives.
• Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
• Assisted customers in locating items, ensuring positive shopping experience.
• Developed strong product knowledge, effectively educating customers on features and benefits.

• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Schedule tasks and co-ordinate / assigns tasks to employees
• Review leave planners and authorize or decline leave requests based on departmental needs and requirements.
• Co-ordinate overtime when required.
• Review department Time Sheets.
• Liaise with department Manager and Senior Manager on operational aspects relating to work undertaken, and for possible support on arising issues.
• Monitor performance reports and communicate performance outcomes to departmental employees as relevant.
• Ensure that communications are carried out in timely and effective manner, to both superiors and team members
• Make sure that all deadlines and targets are adhered to as required
• Review instances in which performance results are not being achieved, and liaise with technical administrators or trainers to review possible shortcomings from the knowledge base.
• Lead by setting a good example
• Responsible for overseeing on-the-job training for team members

Supplier Invoice Processing Officer

• Assist junior staff on daily tasks
• Distributing invoices to junior staff members
• Delivering training and give feedback
• Keeping in-house applications up-to-date
• Keeping manuals up-to-date

Rates Control Officer

• Inputting and adjusting hotel contracts in the reservation system
• Inputting of special offers in the reservation system
• Communicating with respective Product Managers

• Reviewing invoices featuring demands from various suppliers
• Processing of invoices including moves of clients from originally selected hotels and destinations to newly identified ones
• Inputting special offers rates in the system and communicating with respective Product Managers
• Communicating with internal stakeholders via e-mail and various other systems in order to obtain the necessary information to resolve outstanding issues

• Collaborated with team members to achieve deadlines and maintain high-performance standards.
• Reduced errors with meticulous attention to detail during data entry and verification processes.
• Contributed to the development of departmental policies, promoting productivity and accuracy in data processing operations.

• Demonstrated strong multitasking capabilities by managing multiple tasks simultaneously while maintaining high standards in customer service.
• Adapted quickly during peak hours by prioritizing tasks strategically to accommodate high volumes of customers without compromising quality.
• Developed rapport with regular customers.
• Promoted special offers and upsold items effectively, increasing overall revenue.

• Reduced wait times by efficiently processing transactions at the cash register.
• Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
• Contributed to team success by supporting colleagues during peak periods or staff shortages.