YVONNE ABELA
Marsaskala
Summary
Dynamic and results-oriented Store Manager with nearly six years of experience in the retail clothing industry. Proven ability to lead and motivate teams to achieve sales targets, deliver exceptional customer service, and optimize store operations. Adept at inventory management, staff training, and implementing effective merchandising strategies to enhance the customer experience. Skilled in analyzing sales data, improving profitability, and fostering a positive and productive work environment. Committed to driving store success and ensuring customer satisfaction through strong leadership and operational excellence.
Overview
6
6
years of professional experience
Work History
Store Manager
Levi's (Denim & Lion Ltd)
05.2019 - Current
- Responsible for the daily opening and closing of the store, ensuring smooth and secure operations
- Replenished stock regularly, ensuring the store remained fully stocked with all sizes and products
- Trained and onboarded new staff members, provided ongoing product knowledge updates, and ensured all team members met company performance standards
- Monitored and tracked daily, weekly, and monthly sales targets, reviewing KPIs and providing staff with actionable feedback to drive improvement
- Managed stock control, processed purchase orders, and conducted regular stock takes to maintain inventory accuracy
- Ensured full compliance with health and safety regulations, maintaining a safe environment for both staff and customers
- Provided exceptional customer service, handling various scenarios including complaints, exchanges, and cash refunds
- Assigned tasks to staff members, ensuring both the shop floor and stockroom were consistently clean, organized, and well-maintained
- Executed visual merchandising in line with brand guidelines, ensuring that all POS materials were correctly displayed
- Managed the staff roster, tracked daily attendance, and processed leave requests to ensure adequate staffing levels
Sales Assistant
Fred Perry (Lorenzo Ellul Ltd)
05.2019 - 02.2020
- Assisted clients with personalized service, including cross-selling to maximize sales opportunities
- Performed daily cleaning and organization tasks to maintain a clean and inviting store environment
- Received and verified stock deliveries, ensuring accuracy and quality control
- Applied security tags to merchandise, adhering to loss prevention protocols
- Created visually appealing displays for new clothing arrivals, aligning with brand guidelines
- Maintained strong product knowledge to offer informed recommendations and support to customers
- Processed transactions at the cash register, ensuring a seamless checkout experience
- Supported the onboarding and training of interns, providing guidance and mentorship
Sales Assistant
The Convenience Shop
09.2018 - 02.2019
- Provided exceptional customer service at the cash register, ensuring efficient and accurate transactions
- Assisted customers at the cheese counter, offering product knowledge and recommendations to enhance their shopping experience
- Stocked and replenished merchandise on shelves, maintaining a clean, organized, and visually appealing store environment
- Guided customers to locate specific products, delivering personalized service to meet their needs
- Collaborated effectively with team members to ensure smooth store operations and a positive work environment
- Performed end-of-day tasks, including cleaning and arranging the store to ensure a welcoming atmosphere for the next business day
Education
High School Diploma -
St Lucija Secondary School
04-2017
Skills
- Adaptability
- Time Management
- Decision Making
- Microsoft Excel
- Microsoft Office
- Creativity
- Problem Solving
- Ability to Multitask
- Teamwork
- Computer Skills
- Leadership
- Fast Learner
- Communication
- Visual Merchandising
- Customer Service
Languages
English
Maltese
Personal Information
- Date of Birth: 06/27/01
- Nationality: Maltese
- Driving License: Cars B
Timeline
Store Manager
Levi's (Denim & Lion Ltd)
05.2019 - Current
Sales Assistant
Fred Perry (Lorenzo Ellul Ltd)
05.2019 - 02.2020
Sales Assistant
The Convenience Shop
09.2018 - 02.2019
High School Diploma -
St Lucija Secondary School
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