Zac Bonnici
Senior Property Advisor
Naxxar
Summary
Expertise in customer service, combined with a track record of resolving complex issues, positions me as a valuable asset. Achieved a high client retention rate by skillfully negotiating contracts and implementing effective marketing strategies.
With proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals.
Ready to leverage training and experience to take on new professional challenges.
Overview
19
19
years of professional experience
3
3
Certifications
Work History
Senior Property Advisor
Alliance Real Estate
Pieta, Tal-Pieta
07.2020 - Current
- Create compelling property listings with accurate descriptions and professional photographs.
- Market properties on various platforms, including online portals and social media.
- Organize open houses and property tours for potential buyers.
- Build and maintain strong relationships with property owners and clients.
- Understand client needs and preferences to match them with suitable properties.
- Provide regular updates to clients regarding market conditions and property viewings.
- Conduct property valuations to determine competitive market prices.
- Mediate negotiations between buyers and sellers.
- Guide clients through the legal aspects of buying, selling, or renting properties.
- Prepare and review contracts, agreements, and other required documentation.
- Ensure compliance with local property laws and regulations.
Sales Associate
RE/MAX
08.2016 - 07.2020
Sales Negotiator
Winkworth West London
03.2013 - 08.2016
Sales Manager
Frank Borda Ltd
01.2011 - 03.2013
- Develop and implement sales strategies to achieve company goals and objectives.
- Forecast sales performance, set targets, and allocate resources effectively.
- Monitor market trends and competitors to identify opportunities and threats.
- Recruit, train, and mentor sales team members.
- Set performance goals and provide regular feedback and coaching to the team.
Foster a collaborative and motivated team environment. - Build and maintain relationships with key clients and partners.
- Address customer concerns and ensure a high level of satisfaction.
- Track sales metrics and KPIs (Key Performance Indicators) to measure team performance.
- Generate detailed sales reports for senior management.
- Analyze sales data to identify trends and areas for improvement.
- Develop and refine sales processes and workflows to improve efficiency.
- Ensure adherence to company policies and industry regulations.
Identify and eliminate bottlenecks in the sales cycle. - Manage the sales department budget, ensuring resources are allocated effectively.
- Control expenses and optimize spending for maximum ROI.
Account Manager
Northway Financial
06.2008 - 01.2011
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Improved overall team productivity by implementing best practices in organization and time management.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Customer Care
Northway Financial
06.2008 - 01.2011
- Implemented feedback from supervisors to continuously improve personal performance as a Customer Care Attendant.
- Adapted quickly to changes in company policy or procedure updates, ensuring consistent delivery of high-quality customer care.
- Enhanced customer satisfaction by developing and implementing effective customer care strategies.
- Provided excellent customer care by patiently answering questions about medication usage, side effects, or potential interactions.
- Developed strong relationships with clients through attentive customer care, resulting in increased repeat business and referrals.
- Collaborated with other department leaders to develop cross-functional initiatives promoting exceptional customer care across all touchpoints.
- Delivered exceptional customer care through prompt responses to inquiries via phone calls or emails.
- Managed multiple tasks simultaneously while maintaining focus on quality customer care.
- Implemented quality control measures that reduced errors in the customer care process, leading to improved efficiency among team members.
- Trained new team members on company policies, procedures, and best practices in customer care.
- Provided exceptional customer care, leading to an increase in positive customer feedback scores and overall satisfaction ratings.
Customer Care
Game Theory Ltd
02.2006 - 05.2008
- Assisted in the development of policies and procedures aimed at improving overall efficiency within the Customer Care department.
- Provided exceptional customer care through active listening skills and addressing concerns promptly.
- Served as a subject matter expert within the organization, advising colleagues on best practices for delivering exceptional customer care experiences.
- Elevated overall quality of customer care by regularly soliciting feedback and implementing improvements based on client input.
- Boosted client retention rates with proactive outreach and attentive customer care.
- Exceeded expectations in maintaining high standards of professionalism and customer care in all interactions, setting an example for fellow team members.
Education
St Edwards College
Malta 04.2001 -
Skills
Contract drafting
Due diligence execution
Risk assessment proficiency
Portfolio management
Conflict resolution
Asset management
Building code compliance
Regulatory compliance
Property valuation expertise
Real estate investment strategies
Market analysis proficiency
Property marketing techniques
Payment collection
Customer service-focused
Loan processing
Compliance monitoring
Certification
Real Estate Agent Professional Award – Investment Appraisal Methods, Financial Management, Accounting for Decision Making, Interpreting Financial Performance, Data Protection, Evaluation Techniques and Property Analysis,
Timeline
Senior Property Advisor
Alliance Real Estate
07.2020 - Current
Sales Associate
RE/MAX
08.2016 - 07.2020
Sales Negotiator
Winkworth West London
03.2013 - 08.2016
Sales Manager
Frank Borda Ltd
01.2011 - 03.2013
Account Manager
Northway Financial
06.2008 - 01.2011
Customer Care
Northway Financial
06.2008 - 01.2011
Customer Care
Game Theory Ltd
02.2006 - 05.2008
St Edwards College
04.2001 -
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