Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zac Malcolm

Billings

Summary

Developed key communication and conflict resolution skills in high-security environment, looking to transition into new field. Excel in maintaining safety and order while effectively managing challenging situations. Seeking opportunity to leverage these skills in different professional setting.

Overview

2
2
years of professional experience

Work History

Detention Officer

Yellowstone County Detention Facility
03.2025 - Current
  • Supervises and controls the custody and activities of inmates of the County's detention facility by enforcing facility rules and regulations, maintaining order and discipline and monitoring and controlling activities within assigned areas of the facility;
  • Supervises and performs intake of prisoners to assure implementation of regulations concerning fingerprinting, mug photography, hygiene, and allocated clothing;
  • Ensures prisoners are properly classified for assimilation into detention facility and population;
  • Monitors and regulates recreational, educational, hygienic, nourishment and social activities to maintain control of individual prisoners and the general inmate population.

Sales Associate

Cellular Plus
07.2024 - 03.2025
  • Provide exceptional customer service, assisting customers in finding the perfect wireless solutions tailored to their needs.
  • Demonstrate product knowledge and effectively communicate the benefits of various wireless devices and plans.
  • Drive sales and meet monthly targets, contributing to the success of our retail store.
  • Troubleshoot technical issues and provide prompt resolutions to enhance customer satisfaction.
  • Stay up-to-date with the latest trends in wireless technology to be a reliable source of information for customers.

Sales Associate

Beartooth Bathrooms
06.2024 - 07.2024
  • Solved customer challenges by offering relevant products and services.
  • Write contracts
  • Writing contracts
  • Customer service
  • Making it to assigned appointments.
  • Having product knowledge.

Sales Associate

Steeles Furniture
02.2024 - 06.2024
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Behavior Technician

Butte Pre Release Center
07.2023 - 09.2023


  • Security
  • Transport
  • Room checks
  • Pat downs
  • UA's
  • Breathalyzer test

Education

High School Diploma -

Billings West High School
Billings, MT
05-2022

No Degree - General Studies

Palomar College
San Marcos, CA

No Degree - Business

Montana Tech
Butte, MT

Skills

  • Patience and tolerance
  • Emergency response
  • Physical restraint
  • Behavioral observation
  • Body and cell searches
  • Inmate escorting

Timeline

Detention Officer

Yellowstone County Detention Facility
03.2025 - Current

Sales Associate

Cellular Plus
07.2024 - 03.2025

Sales Associate

Beartooth Bathrooms
06.2024 - 07.2024

Sales Associate

Steeles Furniture
02.2024 - 06.2024

Behavior Technician

Butte Pre Release Center
07.2023 - 09.2023

High School Diploma -

Billings West High School

No Degree - General Studies

Palomar College

No Degree - Business

Montana Tech

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Zac Malcolm