Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Zachary Glossip

Billings

Summary

Dynamic and adaptable professional with a strong background in customer service at Chick-fil-A. Proven ability in complaint resolution and cash handling, enhancing customer satisfaction and loyalty. Recognized for maintaining high standards of cleanliness and safety while optimizing workflow to meet production goals. Committed to fostering positive team relationships and delivering exceptional shopping experiences.

Highly efficient Team Member that is well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

2
2
years of professional experience

Work History

Team Member

Chick-fil-A
01.2023 - Current
  • Maintained productive, efficient approach to all tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.

Store Team Member

Eddie Bauer Outlet
10.2023 - 03.2024
  • Followed inventory management and loss prevention policies to minimize shrink in store.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

High School Diploma -

Billings West High School
Billings, MT
06-2025

Skills

  • Complaint resolution
  • Cleaning
  • Hospitality and accommodation
  • Component assembly
  • Safety
  • Flexible schedule
  • Adaptability and flexibility
  • Workflow optimization
  • Following instructions
  • POS systems
  • Cash handling
  • Equipment operation

Interests

  • Avid Reader
  • I enjoy helping others and giving back to the community
  • Designing and Printing 3D Models
  • Strategy Games
  • I like working with my hands and fixing things
  • Enjoy participating in weight lifting for overall physical and mental well-being
  • Drone Piloting
  • Video Gaming
  • Virtual Reality
  • Hiking
  • Rock Climbing

Timeline

Store Team Member

Eddie Bauer Outlet
10.2023 - 03.2024

Team Member

Chick-fil-A
01.2023 - Current

High School Diploma -

Billings West High School

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Zachary Glossip