Zackary Franklin-Myers
Billings,MT
Summary
Results-driven professional with strong technical proficiency, persuasive communication, and proven success in resolving customer issues, delivering training, and boosting satisfaction through effective collaboration. Excelled in fast-paced political campaigns by engaging diverse communities, quickly adapting strategies, and maximizing outreach impact. Brings hands-on logistics experience in high-volume package handling with exceptional accuracy, efficiency, and stamina in demanding environments. Eager to apply these transferable skills—quick learning, problem-solving, community engagement, and operational precision—to drive value in a new field.
Overview
4
4
years of professional experience
Work History
National Field Support Representative
Charter Communications
01.2025 - Current
- Provided technical assistance to customers, resolving issues with internet and cable services.
- Collaborated with technicians to ensure timely installation and service restoration.
- Achieved high levels of customer satisfaction by meticulously documenting service calls and customer interactions in CRM system. Enhanced record accuracy to support effective service delivery.
- Oversaw dispatch for 10+ multi-city markets, assigning technicians based on expertise, proximity, and regional requirements to maximize operational efficiency and minimize downtime.
Political Canvasser
Landslide Political
07.2024 - 11.2024
- Conducted door-to-door canvassing to engage voters and distribute campaign materials.
- Delivered persuasive messages to educate the public on key political issues and candidates.
- Recorded voter feedback and identified community concerns for campaign strategy adjustments.
- Collaborated with team members to develop effective outreach strategies and materials.
- Ranked among top 10 percent for effectively swaying votes to support electoral outcomes.
Package Handler
UPS
07.2022 - 08.2023
- Operated package scanning equipment to ensure accurate tracking and routing of shipments.
- Loaded and unloaded packages efficiently to maintain workflow standards.
- Oversaw daily jet fueling processes for multiple aircraft, loading/unloading from ~10 storage tanks while performing rigorous safety checks to detect hazards and ensure compliance before departure.
Education
High School Diploma -
Billings Senior Highschool
Billings, MT04.2021
Skills
- Experience with operating systems and software management
- Persuasive communication and issue advocacy
- Scheduling and coordination
- De-escalation techniques
Timeline
National Field Support Representative
Charter Communications
01.2025 - Current
Political Canvasser
Landslide Political
07.2024 - 11.2024
Package Handler
UPS
07.2022 - 08.2023
High School Diploma -
Billings Senior Highschool