ZAINAB OLUWAKEMI IBRAHEEM
HR. ADMINISTRATOR
MARSALFORN,GOzo
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I currently reside in Gozo with a valid work permit.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Front Office Administrator
Murella Living
06.2024 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Fulfilled customer requests such as reservations and special requests.
- Updating and maintaining company's websites.
HR. ADMINISTRATOR
FUGEN INTERNATIONAL
06.2022 - 11.2023
- Identify training and development needs
- Acting as the primary point of contact for internal and external stakeholders, including clients, vendors, and partners
- Managing and organizing office files and documents, ensuring they are easily accessible and up-to-date
- Develop and organize training manuals, multimedia visual aids, and other educational materials
- Participate in mediation and dispute resolution
- Interview job applicants to obtain information on work history, training, education, or job skills
- Hire employees and process hiring-related paperwork
- Counsel workers about job and career-related issues
- Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms.
HR. ADMINISTRATOR
HUTCHINSON GOZO LTD
01.2022 - 05.2022
- Interviewing and recruitment of new employees
- Issuing employee contracts of employment
- Administration of probation assessments
- Guiding staff members on administrative and HR procedures applicable to them
- Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement
- Data reporting of staff absences and following up on employees
- Coordinating and managing day-to-day administrative activities
- Responding to incoming phone calls and emails in a timely and professional manner
- Updating the company database, using Dakar and HR Connect HRIS
- Solving employees problems and assisting in resolving disputes between employees in the workplace
- Allocating staff lockers, safety shoes, safety googles and other gears needed for work
- Managing and organizing office files and documents, ensuring they are easily accessible and up-to-date
- Handling confidential information with discretion and maintaining a high level of professionalism at all times.
ADMINISTRATIVE OFFICER
FUGEN INTERNATIONAL
03.2019 - 01.2022
- Managing the desk team and evaluate performance
- Ensuring customer service Is timely and accurate on a daily basis
- Training and supporting help desk representative technicians
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Ensuring the confidentiality and security of files and filling systems
- Resolve customer complaints or answer customers' questions regarding policies and procedures
- Locate and attach appropriate files to incoming correspondence requiring replies
- Ensuring office supplies are maintained, including checking inventories and working with vendors to ensure adequate level of necessary supplies at all times.
Education
Bachelor of Science - ECONOMICS AND BUSINESS
UNIVERSITY OF CASSINO
CASSINO, LAZIO 06.2021 - undefined
High School Diploma - COMMERCE
POLICE SECONDARY SCHOOL
AKURE, ONDO 08.2013 - undefined
Skills
Communication skills
Timeline
Front Office Administrator
Murella Living
06.2024 - Current
HR. ADMINISTRATOR
FUGEN INTERNATIONAL
06.2022 - 11.2023
HR. ADMINISTRATOR
HUTCHINSON GOZO LTD
01.2022 - 05.2022
Bachelor of Science - ECONOMICS AND BUSINESS
UNIVERSITY OF CASSINO
06.2021 - undefined
ADMINISTRATIVE OFFICER
FUGEN INTERNATIONAL
03.2019 - 01.2022
High School Diploma - COMMERCE
POLICE SECONDARY SCHOOL
08.2013 - undefined
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