Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Hi, I’m
Zamara Sanchez
263 Triq Is-Swieqi Maritno, Is-Swieqi, Malta
Summary
Overview
6
years of professional experience
Work History
Eteacher Group
Bilingual Retention Representative
10.2019 - 09.2022
Job overview
- Developed training materials for Portuguese, Spanish, and English-speaking customer service representatives.
- Educated customers about billing, payment processing and support policies and procedures.
Eteacher Group
Operations Executive
01.2018 - 09.2019
Job overview
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Eteacher Group
Sales Representative
03.2017 - 12.2017
Job overview
- Utilized CRM software to manage customer accounts and track performance metrics.
- Kept detailed records of daily activities through an online customer database.
- Generated new leads through networking and attending industry events.
Education
Universidad De La EmpresaMontevideo-Uruguay
Diploma from Marketing
12.2022
University Overview
Universidad De La EmpresaMontevideo-Uruguay
Diploma from Business Management
12.2022
University Overview
BIOS InstituteMontevideo-Uruguay
Technician from Administrative Assistance And Secretarial Science
03.2020
University Overview
British School of EnglishRivera-Uruguay
First Certificate-CaMLA from English
03.2016
University Overview
Skills
- Database Maintenance
- CRM Systems
- Team Work
- Communication
References
References
Marlon Morales - Eteacher Group
+34617508460
Marlonm@eteachergroup.com
Mariana Perez - Eteacher Group
+5989193899
Marianap@eteachergroup.com
Languages
Spanish, Portuguese
Native language
English
Advanced
C1
Timeline
Bilingual Retention Representative
Eteacher Group
10.2019 - 09.2022
Operations Executive
Eteacher Group
01.2018 - 09.2019
Sales Representative
Eteacher Group
03.2017 - 12.2017
Universidad De La Empresa
Diploma from Marketing
Universidad De La Empresa
Diploma from Business Management
BIOS Institute
Technician from Administrative Assistance And Secretarial Science
British School of English
First Certificate-CaMLA from English
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