Summary
Overview
Work History
Education
Skills
Timeline
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Zayda Grove

Customer Service Specialist
Laurel,MT

Summary

Proven multitasker and collaborative team player. Demonstrated exceptional problem-solving and customer service skills, ensuring safety and satisfaction across roles. Achieved notable efficiency in high-volume transaction environments, demonstrating both financial awareness and interpersonal skills.

Overview

8
8
years of professional experience
7
7
years of post-secondary education

Work History

Nanny

Vanesa and Kyle Graham
Laurel , Montana
12.2023 - Current
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Supported parents in implementing routines and schedules, leading to increased consistency and predictability for the infant.
  • Fostered strong parent-nanny relationships through open communication, trust, and professionalism.

Mixologist

Trailhead Spirits
Billings, Montana
05.2023 - Current
  • Elevated customer experience with personalized drink recommendations based on individual preferences.
  • Organized and executed event nights, maintaining quality and speed under pressure.
  • Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
  • Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.

Bartender/Casino Attendant

Bar 52
Wibaux, Montana
05.2022 - 01.2023
  • Adhered to laws regarding alcoholic beverage services and customer regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication and prioritized safety.
  • Managed daily cash responsibilities while prioritizing accuracy. This included bar, casino, and sports betting transactions.
  • Performed opening and closing duties including set up, cleanup, and stocking of all necessary supplies for next shift.
  • Prioritized customer, team, and business needs in order to provide exceptional service.

Server/Kitchen Line Cook

Taste Hut
Wibaux, Montana
03.2017 - 06.2022
  • Monitor product freshness and rotate out old products.
  • Prepared multiple orders during peak periods.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Thoroughly prepped all necessary supplies and food for each day.

Bank Teller

Stockman Bank Of Montana
Wibaux, Montana
01.2021 - 08.2021
  • Focused on customer's financial needs, established trust, and optimized each customers banking experience.
  • Specialized training to detect risks associated with fraud and other safety and security measures.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches. This included maintaining and balancing ATM machines.
  • Processed customer transactions promptly and accurately while minimizing wait times.
  • Primary focus was on providing exceptional service to both internal and external customers.

Education

High School Diploma -

Wibaux High School
Wibaux, MT
08.2017 - 05.2021

BBA - Business

Montana State University - Billings
Billings, MT
09.2021 - Current

Skills

Multitasking Abilities

Teamwork and Collaboration

Problem-Solving

Responsible

Trustworthy

Dependable

Timeline

Nanny

Vanesa and Kyle Graham
12.2023 - Current

Mixologist

Trailhead Spirits
05.2023 - Current

Bartender/Casino Attendant

Bar 52
05.2022 - 01.2023

BBA - Business

Montana State University - Billings
09.2021 - Current

Bank Teller

Stockman Bank Of Montana
01.2021 - 08.2021

High School Diploma -

Wibaux High School
08.2017 - 05.2021

Server/Kitchen Line Cook

Taste Hut
03.2017 - 06.2022

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Zayda GroveCustomer Service Specialist