Zion Kean Abela
Marsaskala
Summary
A self-reliant, devoted individual with excellent communication abilities a willingness to develop and learn in a professional setting.
Overview
3
3
years of professional experience
Work History
Junior Universal Banker
BOV
10.2022 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Opened, closed, and updated accounts for customers.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
- Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Provided advice on different bank products and financial options.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
- Trained new hires on customer service policies and procedures.
- Cross-sold credit cards, loans and other bank products.
- Processed applications for new accounts.
- Generated monthly reports on customer activity and customer feedback.
- Wrote and distributed customer correspondence.
- Monitored and verified suspicious activity on customer accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Referred customers to other banking departments for specialized services.
- Established rapport with new clients to increase satisfaction and loyalty.
Cargo Agent
Aviaserve Ltd
01.2022 - 09.2022
- Determine shipping routes & methods from pickup site to the final destination.
- Provide clients with information on available modes of transportation and payment.
- Estimate bargain, and decide on postal rates, shipment expenses, and other fees.
- Prepare bills of lading, invoices and other necessary shipping paperwork.
- Inform clients of cargo shipments, status throughout transit, and time of delivery.
- Exporting and importing products.
- Communicating with customers on phone & email.
Education
De La Salle College
VittoriosaGSES
MaltaAssociate of Arts - Advanced Diploma In Creative Media Production
MCAST
Malta02.2022
Skills
- Clear communication skills
- Interact easily and confidently with colleagues and clients
- Explain patiently and listen carefully to others
- Collaboration
- Time management
Timeline
Junior Universal Banker
BOV
10.2022 - Current
Cargo Agent
Aviaserve Ltd
01.2022 - 09.2022
De La Salle College
GSES
Associate of Arts - Advanced Diploma In Creative Media Production
MCAST
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