Zorana Simonovski
Multifaceted Hospitality Leader & Guest Experience Curator
Naxxar
Summary
A grace-led Hospitality Specialist with over 15 years of experience in orchestrating seamless guest journeys and high-end lifestyle management. Possessing a unique blend of operational precision and creative artistry, I excel at cultivating atmospheres of warmth and sophistication. From managing the intricate pulse of a boutique hotel to the delicate aesthetics of floral design, my career is defined by a commitment to "The Art of Service"- ensuring every guest interaction is as memorable as it is flawless.
Overview
19
19
years of professional experience
Work History
Boutique Hotel Manager & Receptionist
J'Me Boutique Hotel
Malta
01.2021 - 02.2026
- Property Oversight: Acted as the primary "face" of the hotel, managing end-to-end front desk operations for an intimate, high-end guest base.
- Guest Experience Management: Curated personalized stays by anticipating guest needs, coordinating concierge services, and providing expert local recommendations to enhance their Maltese experience.
- Operational Excellence: Streamlined check-in/check-out processes and handled multi-channel reservations with 100% accuracy using hotel management software.
- Leadership & Conflict Resolution: Resolved complex guest inquiries and managed staff performance with a professional, diplomatic approach that maintained the hotel's 5-star reputation.
- Administrative & Financial Duty: Oversaw daily bookkeeping, billing, and inventory procurement, ensuring all back-of7ce tasks were as pristine as the front-of-house service.
- Diplomatic Leadership: Cultivating high-performance teams through mentorship, empathy, and clear vision.
F&B Supervisor / Main Barista
Gillieru Harbor Hotel
St. Paul's Bay
09.2019 - 09.2020
- Supervised: Daily front-of-house operations, ensuring adherence to strict food sanitation and safety guidelines.
- Designed: Creative food and drink menus and managed inventory to optimize profit margins and minimize waste.
- Mentored: Team members through active coaching, fostering a culture of high-performance and "customer-first" service.
- Team Flourishing: Mentored a diverse service team, instilling a culture of excellence and "anticipatory service" where guest needs were met before they were spoken.
Private Estate Manager
High-Profile Residence
Los Angeles
01.2017 - 01.2018
- Domestic Stewardship: Orchestrated the daily operations of a luxury estate, ensuring the home functioned with effortless rhythm and elegance.
- Logistical Grace: Managed staff schedules, procurement, and property aesthetics, including the serene maintenance of the garden and pool areas.
Manager & Event Visionary
BITE CLUB
Belgrade
01.2014 - 01.2017
- Event Artistry: Brought concepts to life by designing and executing high-energy events, managing everything from floral themes and timelines to complex budgets.
- Leadership in Motion: Directed high-volume shifts with a calm, commanding presence, ensuring both staff and guests felt perfectly cared for.
Founding Owner & Creative Director
RED GARDEN Flower Shop
01.2007 - 01.2014
- The Floral Soul: Founded a beloved boutique gallery, transforming raw botanical elements into bespoke floral art for a discerning clientele.
- Entrepreneurial Growth: Balanced the beauty of design with the discipline of business-handling P&L, strategic marketing, and long-term brand evolution.
Education
Diploma - Tourism Management (Vocational Studies)
College of Tourism
Belgrade, Serbia06.2000
Diploma - Design Technician
School of Design
Belgrade, Serbia06.1998
High School Diploma -
Secondary School
Belgrade, Serbia06.1998
Skills
- Customer Service Excellence
- Active Listening & Communication
- Problem-Solving & Resourcefulness
- Cultural Awareness
- Conflict Resolution
- Time Management & Multitasking
- Adaptability
- Teamwork & Collaboration
- Administrative & Digital Skills
- Operational Logistics
- Digital Literacy
Guest relations
Customer satisfaction enhancement
Strong leadership
Innovation and creativity
Proactive planning
Languages
English
Proficient (C2)
Serbian
Proficient (C2)
Software
Microsoft Office Suite: Word, Excel, Outlook
Property Management System: Eptera
Property Management System: Room Master
Power Point
Google Workspace: Google Drive, Sheets, and Docs
Zoom, Microsoft Teams
Bookingcom, Expedia
Interests
Passion for discovering local traditions, architecture, and history
Sketching for maintaining a creative outlet that helps with visual problem-solving and layout ideas
Hiking & Outdoor Exploration
Reading
Custom Section
- Operational Logistics
- Digital Literacy
Timeline
Boutique Hotel Manager & Receptionist
J'Me Boutique Hotel
01.2021 - 02.2026
F&B Supervisor / Main Barista
Gillieru Harbor Hotel
09.2019 - 09.2020
Private Estate Manager
High-Profile Residence
01.2017 - 01.2018
Manager & Event Visionary
BITE CLUB
01.2014 - 01.2017
Founding Owner & Creative Director
RED GARDEN Flower Shop
01.2007 - 01.2014
Diploma - Design Technician
School of Design
Diploma - Tourism Management (Vocational Studies)
College of Tourism
High School Diploma -
Secondary School