Travels, Sport, Music, Books and meeting people
Alessandro Sposito
Account Management, Sales & Business Development
166, Blaenavon Flats N.4 - Triq Caravaggio, Gharghur
Summary
Palermo, 25/09/1978
My lengthy experience in the casino sector has played a crucial role in advancing my professional growth, broadening my understanding of customer preferences, market dynamics, and iGaming innovations.
Having worked in various capacities as both an operator and a provider, as well as involvement in casino marketing and sales departments, I've deepened my expertise in casino and sports betting, facilitating the seamless management of daily operations across various companies.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Senior Account Manager
RAW IGaming
2022.10 - 2024.02
- Developing strong relationships with existing clients portfolio and new operators in regulated markets (Italy, UK, Spain, Netherlands, Germany, Denmark)
- Supporting new business development in Italy thanks to connections and knowledge of this specific market
- Driving customer performance and revenue growth by planning Casino Marketing campaigns and developing customised promotional strategies
- Delivering KPIs, Metrics, status reports to management
- Improving the entire customer experience by handling promptly customer requirements and needs
Senior Account Manager
HABANERO SYSTEMS
2020.10 - 2022.10
- Providing extensive support in technical and business areas to TIER1 accounts in regulated markets.
- Contributing to annual revenue goals by planning casino marketing campaigns and developing new accounts.
- Developing and implementing performance improvement strategies and plans to promote continuous growth.
- Improving account management by predicting potential competitive threats and outlining proactive solutions.
- Liaising between internal and external stakeholders, clients and third party partners to develop and implement client solutions.
Head of Business Development
EsaGaming
2019.11 - 2020.09
- Building relationships with both existing and potential customers and igaming community to establish long-term business growth.
- Collaborating with upper management to implement continuous improvements and exceed team goals.
- Monitoring customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Monitoring sales performance, analyzing sales data and reporting information to area managers.
- Maintaining up-to-date knowledge of competitor products and pricing in market served.
- Encouraging cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Developing strategic relationships with key suppliers and clients to foster profitable business initiatives.
Key Account Manager
Ganapati Malta Ltd.
2019.01 - 2019.11
- Managed backlogs of client requirements
- Supported Business Development Managers in meeting facilitation and deal closing sessions
- Ensured clients were optimizing games on their sites whilst collaborating with internal marketing teams by developing and releasing "ad hoc" casino marketing campaigns
- Worked to get premium onsite positioning of games and new games released quickly on clients sites
- Delivered clients revenues to senior management in line with company forecasts
Regional Account Manager Italy
Play'n GO
2016.09 - 2018.10
- Building relationships and long-term strategic cooperation with assigned customer accounts in regulated markets
- Maintain and grow current accounts, analyze, monetize and report on the results
- Present and promote company's products and services
- Keep clients up to date with financial market conditions
- Managing the bonus budget for promotional campaigns, helping to increase revenue up to 40% for the "Tier 1" accounts
- Liaise with marketing, content and development team to ensure constant benchmarking
Casino Promotions Manager
BetConstruct
2015.11 - 2016.09
- Managing Casino Promotions from concept to implementation and analysis of results
- Customized Casino Marketing Campaigns for more than two hundred partners delivered to Account Managers Team in order to attain the highest possible customer satisfaction
- Customer acquisition and retention cooperating with the Marketing and CRM teams
- Management of the entire RNG casino suite, cooperating with the graphics and software development teams to ensure functionality and customer experience improvements
- Identifying new game suppliers and establishing the route to market for their contents
- Cooperating with CTO to improve casino platform functionalities (such as bonus engine, wagering requirement, player experience)
Casino Manager
EnetSport
2013.01 - 2015.09
- Management of the entire Casino product (RNG and Live)
- Customized Casino Marketing Campaigns and related KPI analysis
- Handling with third party suppliers on a daily basis
- Manage the bonus spend budget for promotions, advertising and customized marketing campaigns
Customer Service Administrator
GVC Corporation Limited
2011.11 - 2012.11
- Respond to incoming customer communication via internal messaging system, emails and telephone calls
- Process requests from affiliates and agents
- Respond to Poker and Casino queries
- Preventing and detecting fraudulent behavior
Help Desk Operator
Helponline Services Limited
2010.10 - 2011.10
- Customer Support (Telephone, Chat, Email)
- Managing player Accounts
- Detecting and Preventing Fraud
- Responding to Casino queries
Casino Inspector
"The Casino" At Portomaso - Tomino Limited/TUMAS
2009.06 - 2010.10
- Dealing/Inspecting American Roulette, BlackJack, Texas Hold'em Poker, Three Card Poker, Caribbean Stud Poker, Punto Banco, Ultimate Texas Hold'em
Casino Dealer
CSCS - Cruise Ships Catering And Services Int.
2006.10 - 2008.11
- Dealing American Roulette, Black Jack, Three Card Poker, Caribbean Stud Poker
Casino Dealer
Gala Casino International
2005.03 - 2006.09
- Dealing American Roulette, Black Jack, Three Card Poker, Caribbean Stud Poker
Education
High School Diploma -
Liceo Scientifico "S. Cannizzaro"
Via G. Arimondi N.15, 90100 Palermo (Italy) 1991.10 - 1997.07
Skills
Casino Marketing Strategy
Interests
Software
Windows, Mac OS, Linux
Mobile: Android, iOS
Outlook Office Suite
Mailing System, Project Management, Jira
Place & Date of Birth
Palermo, 25/09/1978
Timeline
Senior Account Manager
RAW IGaming
2022.10 - 2024.02
Senior Account Manager
HABANERO SYSTEMS
2020.10 - 2022.10
Head of Business Development
EsaGaming
2019.11 - 2020.09
Key Account Manager
Ganapati Malta Ltd.
2019.01 - 2019.11
Regional Account Manager Italy
Play'n GO
2016.09 - 2018.10
Casino Promotions Manager
BetConstruct
2015.11 - 2016.09
Casino Manager
EnetSport
2013.01 - 2015.09
Customer Service Administrator
GVC Corporation Limited
2011.11 - 2012.11
Help Desk Operator
Helponline Services Limited
2010.10 - 2011.10
Casino Inspector
"The Casino" At Portomaso - Tomino Limited/TUMAS
2009.06 - 2010.10
Casino Dealer
CSCS - Cruise Ships Catering And Services Int.
2006.10 - 2008.11
Casino Dealer
Gala Casino International
2005.03 - 2006.09
High School Diploma -
Liceo Scientifico "S. Cannizzaro"
1991.10 - 1997.07
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