Ana Maria Delgado
Swieqi
Summary
Goal-driven person with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Knowledgeable and professional Receptionist skilled in administrative support and customer service objectives. Brings more than 8 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills. Personable and energetic employee committed to delivering excellence in all facets of customer service and administrative support.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Receptionist and doggysitter
Dog Kingdom (doggy day care)
miami, United States
02.2024 - 06.2024
- Answered telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Took and communicated messages to minimise interruptions to staff workflows.
- Located information and records quickly to assist with ad-hoc queries.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Admitted guests into buildings to control site access.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Receptionist
Arte Fotografico (Art Gallery)
Cali, Colombia
04.2018 - 07.2023
- Answered telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Took and communicated messages to minimise interruptions to staff workflows.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Admitted guests into buildings to control site access.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Reception Team Leader
Dogs First Doggy Day Care
Melbourne, Australia
04.2015 - 06.2016
- Planning and daily assignment of tasks to the work team, management of social networks, customer service and accounting
Receptionist
The Green House Hostel
Melbourne, Australia
11.2014 - 04.2015
- Guest entry and exit management, customer service.
- Took and communicated messages to minimise interruptions to staff workflows.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Admitted guests into buildings to control site access.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Receptionist
La Pinta Boogaloo Hostel
Cali, Colombia
07.2013 - 09.2014
- Guest entry and exit management, customer service, food and drink preparation at the bar.
- Answered telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Delivered front of house duties with warm and professional manner.
- Admitted guests into buildings to control site access.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Education
Bachelor of Arts -
Latrobe College of art
Melbourne 06.2015 - 05.2018
Skills
Punctual
Multitasking and prioritisation
Meticulous and organised
Attention to detail
Clean and neat
Multi-line telephone skills
Interpersonal communications
Customer and client relations
Timeline
Receptionist and doggysitter
Dog Kingdom (doggy day care)
02.2024 - 06.2024
Receptionist
Arte Fotografico (Art Gallery)
04.2018 - 07.2023
Bachelor of Arts -
Latrobe College of art
06.2015 - 05.2018
Reception Team Leader
Dogs First Doggy Day Care
04.2015 - 06.2016
Receptionist
The Green House Hostel
11.2014 - 04.2015
Receptionist
La Pinta Boogaloo Hostel
07.2013 - 09.2014