Carissa Powell
Great Falls
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
2006
2006
years of post-secondary education
Work History
Casino Attendant
Crystal Casino
Great Falls
07.2024 - Current
- Provided exceptional customer service to enhance guest experiences at the casino.
- Collaborated with team members to address guest needs promptly and effectively.
- Developed positive relationships with customers through friendly interactions.
- Issued complimentary services such as free drinks or meals to players upon request.
- Stocked shelves with supplies necessary for running a successful casino operation.
Bartender
Hideout Lounge
Great Falls
09.2022 - 07.2024
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area during service shifts.
- Assisted in managing inventory levels and ordering supplies as needed.
- Trained new staff on bartending techniques and customer service best practices.
Bartender Shift Manager
P Gibson’s Sports Bar
Great Falls
07.2020 - 06.2022
- Supervised bartending operations during shifts to ensure smooth service.
- Managed inventory levels and ordered supplies as needed for bar efficiency.
- Trained new bartenders on drink recipes and customer service best practices.
- Implemented new cocktail specials to enhance the bar menu offerings.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
Bartender
Sidetrack Lounge
Great Falls
08.2011 - 03.2020
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area during service shifts.
- Assisted in managing inventory levels and ordering supplies as needed.
- Engaged with customers to provide excellent service and foster a welcoming atmosphere.
- Trained new staff on bartending techniques and customer service best practices.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Education
Great Falls High School
Great Falls, MontanaSkills
- Customer service
- Inventory management
- Cash handling
- POS operation
- Attention to detail
- Communication skills
- Detail-oriented
- Quick learner
References
References available upon request.
Timeline
Casino Attendant
Crystal Casino
07.2024 - Current
Bartender
Hideout Lounge
09.2022 - 07.2024
Bartender Shift Manager
P Gibson’s Sports Bar
07.2020 - 06.2022
Bartender
Sidetrack Lounge
08.2011 - 03.2020
Great Falls High School